Francisco Rivera
Huntington Park,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Leader
Food4less
Los Angeles, CA
10.2011 - 08.2024
- Supervised cashiers during peak hours to ensure smooth transactions.
- Resolved customer service issues to ensure customer satisfaction.
- Provided feedback on performance of staff members through regular appraisals.
- Monitored inventory levels, placed orders for new stock as needed.
- Analyzed sales figures and implemented strategies to increase revenue.
- Kept track of staff attendance records and updated payroll information accordingly.
- Developed strategies to increase customer satisfaction and sales performance.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Prepared weekly and monthly reports on sales trends, competitor activities.
- Ensured compliance with health and safety regulations in the workplace.
- Planned store layout according to merchandising principles and best practices.
- Maintained records related to sales for store management.
Education
Retail Management
Cerritos College
Norwalk, CA03-2022
Skills
- Employee engagement
- Team Management
- Promotions planning
- Multitasking and Organization
- Resource Allocation
- Inventory Management
- Team Building and Leadership
- Staff Supervision
- Shift Scheduling
- Store Merchandising
- Documentation And Reporting
- Sales Strategies
- Team Leadership
- Recruiting and Hiring
- Store maintenance
- KPI Tracking
- Operations Management
Certification
- (PIT) Powered Industrial Truck
- Retail Management Certificate
Accomplishments
- Received 2 Sales Awards for delivering outstanding service and have consistently surpassed my targeted KPIs for mystery shops. Sales Records for total Store, Grocery, Liquor sales. Leadership Skills with 12 years of experience. Adaptability, ability to Pivot any direction needed;. Teamwork, lead members/associates to success while achieving and maintaining focus to Store performing metrics.
Languages
English
Professional
Spanish
Limited
Timeline
Store Leader
Food4less
10.2011 - 08.2024
Retail Management
Cerritos College
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