FRANCIS NIKKO RONQUILLO
Jackson,Tennessee
Summary
Proven hospitality professional with extensive experience at Charleston Harbor Resort & Marina, excelling in guest engagement and safe food handling. Demonstrated ability to enhance customer satisfaction and maintain high cleanliness standards through effective teamwork and organizational skills. Skilled in managing high-volume events, ensuring seamless service and exceptional guest experiences.
Overview
2
2
years of professional experience
Work History
Server
Charleston Harbor Resort & Marina
04.2016 - 04.2017
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Banquet Server
Rustica Restaurant
04.2015 - 03.2016
- Handled food and beverage orders for up to 150 guests, delivering prompt and friendly service.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Worked with banquet manager to coordinate event set up and schedule.
Education
Bachelor of Science - Hotel And Restaurant Management
Wesleyan University, Cabanatuan
Philippines 05.2001 -
Skills
Strong Work Ethic
Safe Food Handling
Guest Engagement
Hospitality service expertise
Cleanliness standards
Multitasking
Time Management
Organizational Skills
Team Player
Attention to Detail
Timeline
Server
Charleston Harbor Resort & Marina
04.2016 - 04.2017
Banquet Server
Rustica Restaurant
04.2015 - 03.2016
Bachelor of Science - Hotel And Restaurant Management
Wesleyan University, Cabanatuan
05.2001 -
Similar Profiles
Benjamin HiderBenjamin Hider
Marina Dockhand at Charleston Harbor Resort & MarinaMarina Dockhand at Charleston Harbor Resort & Marina
ERIC THOMPSONERIC THOMPSON
Front Desk Agent at Charleston Harbor Resort & MarinaFront Desk Agent at Charleston Harbor Resort & Marina
Ethan MartinelliEthan Martinelli
House Boat/Gas Dock Crewmen at Holiday Harbor Resort & MarinaHouse Boat/Gas Dock Crewmen at Holiday Harbor Resort & Marina