Results-driven manager with a proven track record in enhancing customer satisfaction and team performance. Expertise in relationship building and process improvement, aimed at driving operational efficiency.
Work History
Manager
2 Years 7 Months
Stretch Zone | 01.2024 - Current
Oversaw daily operations to ensure consistent service delivery and quality standards
Managed scheduling and resource allocation to optimize workflow and reduce downtime
Implemented process improvements, increasing efficiency in service execution
Developed training programs for staff, enhancing team performance and customer satisfaction
Sales Associate
2 Years 5 Months
Stretch Zone | 08.2021 - 01.2024
Educated clients on benefits of assisted stretching programs, enhancing overall wellness.
Facilitated customer consultations to assess individual flexibility and mobility needs.
Collaborated with team members to maintain a welcoming and organized sales environment.
Managed inventory levels, ensuring availability of essential equipment and supplies.
Yacht Captain
6 Years 4 Months
Private Client | 04.2020 - 2021
Oversaw vessel maintenance, guaranteeing optimal performance and adherence to safety standards.
Developed and implemented safety protocols, promoting a secure environment for all onboard.
Coordinated crew activities, fostering teamwork and enhancing operational efficiency aboard.
Navigated complex maritime routes, ensuring safe and efficient travel for guests.
First Mate
9 Years 3 Months
Private Client | 05.2017 - 2020
Assisted in navigation and operation of vessel, ensuring safety protocols were followed.
Executed daily tasks efficiently, adapting to changing maritime conditions and client needs.
Collaborated with crew to maintain equipment and perform routine inspections.
Provided support in managing onboard inventory, ensuring availability of essential supplies.
Education
Associate of Business Administration - Business Administration
Miami Dade College | Miami, FL | 2019
100 Ton Masters - Captain License
MOT | Fort Lauderdale, FL | 03.2020
Skills
Team leadership
Decision-making
Time management
Operational efficiency
Customer service
Sales techniques
Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Stretch Zone
01.2024 - CurrentRead More
Sales Associate
Stretch Zone
08.2021 - 01.2024Read More
Yacht Captain
Private Client
04.2020 - 2021Read More
First Mate
Private Client
05.2017 - 2020Read More
MOT
100 Ton Masters from Captain License
Read More
Miami Dade College
Associate of Business Administration from Business Administration