Frank Choi
Winnetka,CA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
17
17
years of professional experience
Work History
Manager of Operations
Angel Beauty Supply
Oakland, CA
04.2008 - 05.2012
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Independently making deals with all account executives from the East Coast Beauty supply related companies. (app. 35 to 45 companies a month)
Manager of Operations
Wholesale Transmission Supply and Repair
Los Angeles, CA
04.2001 - 09.2005
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Negotiated contracts with vendors for services necessary for daily operations.
- Oversaw inventory management activities including ordering supplies as needed.
Store Owner (co Owner, Family Business)
Beauty 2000
Las Vegas, NV
07.1995 - 11.1999
- Developed store policies and procedures to ensure customer satisfaction.
- Created a unique shopping experience for customers by providing personalized service.
- Organized and scheduled staff to maximize efficiency in the store.
- Managed inventory levels, restocking shelves as needed.
- Maintained records of sales, profits and losses within the store.
- Analyzed financial data to identify trends that could improve operational performance.
- I owned and operate everything. All payouts.
Education
I.D. Major/Ad Graphic
California State University of Long Beach
Long Beach, CASkills
- Business Planning
- Data Analysis
- Business Development
- Process Improvement
- Production
- Customer Service
- Workflow Optimization
- Contract Management
- Marketing
- Document Control
Custom
- I spend most of life dealing with numbers. Either self owned and operated or managing other affairs, no matter what, I was in charge of money. I bought and I paid everything and everyone.
- Due to stress (according my personal doctor), I have spend many years suffering from illness, mainly ulcer and later led to a stomach cancer.
- All work is stressful (if you wish to do it correctly). However, if work itself is somewhat meaningful, I wish to find a SOBRIETY and change my way of living.
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Timeline
Manager of Operations
Angel Beauty Supply
04.2008 - 05.2012
Manager of Operations
Wholesale Transmission Supply and Repair
04.2001 - 09.2005
Store Owner (co Owner, Family Business)
Beauty 2000
07.1995 - 11.1999
I.D. Major/Ad Graphic
California State University of Long Beach
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