Frank Crew
Sunrise,FL
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Walmart
08.2023 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained accurate records of customer transactions for reporting purposes.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Customer Service Representative
Macy's
11.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Bagging Associate
Publix Grocery Store
10.2021 - 09.2022
- Retrieved items for customers and verified prices.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Maintained customer satisfaction by assisting with carrying out goods.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Communicated with cashiers and customers to learn about bagging needs.
Education
High School Diploma -
Plantation High School
Plantation, FL06.2022
Skills
- Payment Collection
- Cash Handling
- Customer Complaint Resolution
- Drawer Management
- Customer Service
- Guest Services
- Customer Satisfaction
- Attention to detail
Timeline
Customer Service Cashier
Walmart
08.2023 - Current
Customer Service Representative
Macy's
11.2022 - 04.2023
Bagging Associate
Publix Grocery Store
10.2021 - 09.2022
High School Diploma -
Plantation High School
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