Katie Fedi
Amherst,NH
Summary
Focused and driven. Meticulous and detail oriented. Consistently ready to help team members by taking on additional tasks. Skilled at handling customer concerns and answering questions. Committed to maintaining all service standards and following regulations.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Amherst Recreation
10.2023 - Current
- Processed invoices for Accounts Payable, allocating to the proper General Ledger.
- Managed the company's credit card expenses by creating Excel spreadsheets of each month's breakdown.
- Onboarded new employees by processing all necessary paperwork
- Created activities and community events, including creating the advertising for them.
Realtor
Zaharias Real Estate
09.2023 - Current
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
Bartender
CodeX
12.2022 - 10.2023
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Customer Service Representative
JP Pest Services
02.2021 - 03.2022
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction by focusing on resolving customer concerns.
- Updated account information to maintain customer records.
Cocktail Server
Standard Hotel
10.2014 - 03.2020
- High volume service including celebrity clientele.
Education
N/A - Business and Technology, Fashion Merchandising Management
Fashion Institute of Technology, Jay And Patty Baker School of Business And Technology
Skills
- Communication skills
- Customer service
- Teamwork and collaboration
- Detail oriented
- Adept at multitasking
Timeline
Administrative Assistant
Amherst Recreation
10.2023 - Current
Realtor
Zaharias Real Estate
09.2023 - Current
Bartender
CodeX
12.2022 - 10.2023
Customer Service Representative
JP Pest Services
02.2021 - 03.2022
Cocktail Server
Standard Hotel
10.2014 - 03.2020
N/A - Business and Technology, Fashion Merchandising Management
Fashion Institute of Technology, Jay And Patty Baker School of Business And Technology
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