Frank Gauna
Niles,OH
Summary
As a Community Coordinator at Statespace | Aimlabs (August 2021 - March 2024), I boosted user engagement and satisfaction through strategic initiatives and effective communication. I provided timely support via email and chat, addressed technical issues, and guided users on platform features. Analyzing feedback, I identified improvement areas and collaborated with product teams to develop user-centric features. My content marketing and community strategy efforts significantly enhanced user interaction, driving platform growth and success.
Overview
9
9
years of professional experience
Work History
Community Coordinator
Statespace | Aimlabs
Youngstown, OH
08.2021 - 03.2024
- I boosted user engagement and satisfaction through strategic initiatives and effective communication
- I provided timely support via email and chat, addressed technical issues, and guided users on platform features
- Analyzing feedback, I identified improvement areas and collaborated with product teams to develop user-centric features
- My content marketing and community strategy efforts significantly enhanced user interaction, driving platform growth and success.
Target Sales Manager
Target Corporation
Niles, OH
10.2014 - 08.2021
- Developed and implemented sales strategies to increase market share
- Established relationships with key clients, while maintaining existing customer base
- Managed daily operations of sales department, including supervision of staff members
- Trained, coached, and mentored junior sales personnel to ensure success in their roles
- Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives
- Resolved customer complaints regarding sales and service
- Coached, developed, and motivated team to achieve revenue goals
- Supported sales team members to drive growth and development.
Education
HIGH SCHOOL DIPLOMA -
Rayen Highschool
06.2000
Skills
- Administrative tasks
- Marketing Communications
- Volunteer Management
- Event supervision
- Problem-Solving
- Adaptability and Flexibility
- Teamwork and Collaboration
Languages
- Spanish, Native
- English, Bilingual
References
- Wayne Mackey, Statespace, CEO, Former CEO, (917) 200-3782, Wayne@statespacelabs.com
- Gary Stevens, Statespace, QA Manager, Former QA Manager, (661) 964-7079, korosQA@gmail.com
- Muhammad Ibrahim, Statespace, Junior Product Manager, Former Team Member, 919339053, muhammad@statespacelabs.com
- Jonah Mackey, Statespace, Community Manager, Former Manager, 23485538, jonah@statespacelabs.com
Timeline
Community Coordinator
Statespace | Aimlabs
08.2021 - 03.2024
Target Sales Manager
Target Corporation
10.2014 - 08.2021
HIGH SCHOOL DIPLOMA -
Rayen Highschool
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