Frank Giannantonio
Las Vegas,Nevada
Summary
Focused customer service professional successful at multi-tasking and delivering prompt results. Maintains a positive attitude and full focus at all times.
Overview
12
12
years of professional experience
Work History
Food and Beverage Manager
Arizona Charlie's Boulder
06.2023 - Current
- Oversaw operations of all food outlets and bars, ensuring exceptional service and quality standards.
- Developed and maintained staff schedules to optimize productivity and service levels.
- Managed ordering and procurement processes to maintain optimal inventory levels and cost control.
- Enforced company policies and standards, addressing disciplinary issues promptly and effectively.
- Created and implemented incentive contests to boost employee morale and performance.
- Executed all additional tasks required to maintain smooth and efficient food and beverage operations.
Inventory Runner Supervisor
Planet 13 Las Vegas
07.2020 - 06.2023
- Managed up to 10 employees per shift.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Identified issues, analyzed information and provided solutions to problems.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Shift Supervisor
Cultivate Las Vegas
03.2020 - 06.2020
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures, including setting up registers and checking products.
Customer Service Representative
Asurion
03.2018 - 02.2020
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered more than twenty calls per day by addressing customer inquiries, solving problems and providing new product information.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Waiter
Nosh and Swig
08.2012 - 11.2014
- Consistently provided professional, friendly and engaging service.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Education
Diploma - Culinary Arts
Natural Gourmet Institute For Health & Culinary Arts
New York, NY12.1999
Skills
- Team Leadership
- Inventory Management
- Scheduling Expertise
- Staff Training
- Cost Control
- Conflict Resolution
Timeline
Food and Beverage Manager
Arizona Charlie's Boulder
06.2023 - Current
Inventory Runner Supervisor
Planet 13 Las Vegas
07.2020 - 06.2023
Shift Supervisor
Cultivate Las Vegas
03.2020 - 06.2020
Customer Service Representative
Asurion
03.2018 - 02.2020
Waiter
Nosh and Swig
08.2012 - 11.2014
Diploma - Culinary Arts
Natural Gourmet Institute For Health & Culinary Arts
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