Frank Grand
Cleveland,OH
Summary
- In depth landscape experience in different capacity's and supporting roles in architectural landscape design
- Experience in management and leadership of several landscaping crews and coordinating daily work responsibilities for team members
- Competent at managing responsibilities in a high-volume atmosphere
- Skilled at interacting with people of all diverse backgrounds
- Enthusiastic, dependable,self-motivated, and takes pride in work
Overview
8
8
years of professional experience
Work History
Crew Member
McDonald's
Mayfield Heights, OH
08.2015 - 05.2019
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Organized and restocked supplies to support operations and team productivity.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Restocked kitchen supplies including food products and utensils.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Resolved customer complaints in a professional manner.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Drove team success by quickly completing assigned tasks.
Major Sales Associate
Costco
Mayfield Heights, OH
11.2021 - 02.2022
- Developed relationships with customers to encourage repeat business opportunities.
- Used technology resources to assist customers in locating and selecting items.
- Maintained records of daily sales transactions using a POS system.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Engaged customers in friendly, professional dialogue to determine needs.
- Monitored competitor activities to stay ahead of market trends.
- Worked with fellow sales team members to achieve group targets.
- Managed customer requests for special orders or services.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Provided customer service by answering inquiries, resolving complaints and ensuring customer satisfaction.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Built and maintained relationships with peers and upper management to drive team success.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Landscape Laborer
Ameriscapeinc
Eastlake, OH
05.2019 - 06.2022
- Answered customer questions regarding care and general knowledge of landscape.
- Ensured that all safety protocols were followed during project execution.
- Followed instructions from supervisors regarding specific tasks assigned.
- Spread fertilizers over ground covers and plants to promote growth.
- Trimmed or edged around flower beds, walks, or walls.
- Transported tools, materials and equipment to job sites using company vehicles.
- Edged lawns and flowerbeds using gas-powered and rotary edging tools.
- Maintained or repaired tools or equipment for safety and longevity.
- Raked, mulched and composted leaves.
- Pruned trees and bushes to improve visibility and shape.
- Checked machinery and performed routine maintenance to prevent malfunction.
- Built fences using a variety of materials such as wood, metal or vinyl panels.
- Pruned and trimmed hedges, trees and shrubs with chainsaws and shears.
- Planted trees, shrubs, bushes and flowers in decorative planters and displays.
Landscape Foreman
DiNunzio Landscaping & Snow Plowing
Wickliffe, OH
08.2022 - 09.2023
- Taught landscaping crew members proper techniques for new plantings and ongoing maintenance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised day laborers in completing large landscaping projects.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
- Reviewed contracts and project requirements to determine service, equipment and personnel needs.
- Provided guidance to team members regarding proper techniques when performing various landscaping tasks.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Sourced materials from various places to cut costs and expedite completion.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maintained accurate records on labor hours, material costs, and job progress.
- Evaluated performance of crew members regularly and provided feedback as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Mayfield High School
Cleveland, OH05-2019
Skills
- Staff Management
- Tree Pruning
- Planting
- Commercial Landscaping
- Landscape Maintenance
- Weather Tolerance
- Shoveling Snow From Walkways
- Heavy Lifting
- Maintaining Equipment
- Machine Safety Practices
- Team Collaboration
- Physically Fit
- Trimming and Edging Flower Beds
- Grounds Maintenance
- Jobsite Safety
- Residential Landscaping
- Lawn Care
- Customer Service
- Weeding and Edging
- Equipment Maintenance
- Using Hand Tools
- Tree and Shrub Planting
- Customer Engagement
- Safe Food Handling
- Drive-Thru Operations
- Verbal and Written Communication
- Workplace Efficiency
- Teamwork and Collaboration
- Salesmanship
- Performance Improvement
- Positive Company Representation
- Cash Handling
- Skillful in computer applications
- Knowledgeable in servicing a PC
- Problem-Solving
Timeline
Landscape Foreman
DiNunzio Landscaping & Snow Plowing
08.2022 - 09.2023
Major Sales Associate
Costco
11.2021 - 02.2022
Landscape Laborer
Ameriscapeinc
05.2019 - 06.2022
Crew Member
McDonald's
08.2015 - 05.2019
High School Diploma -
Mayfield High School
Similar Profiles
Oliver SchulzOliver Schulz
Cashier at McDonald'sCashier at McDonald's
Sylvia OrtizSylvia Ortiz
Prep Line Cook at McDonald'sPrep Line Cook at McDonald's
Carolina RamosCarolina Ramos
Crew Member at McDonald'sCrew Member at McDonald's
Abraham SinagaAbraham Sinaga
Crew Member at McDonald'sCrew Member at McDonald's
Douglas StumpflDouglas Stumpfl
Regional Sales Manager at Weh Technologies, Inc.Regional Sales Manager at Weh Technologies, Inc.