Marianne Mason
Burger King
MARIETTA,GA
1
Certification
10
years of professional experience
Results-driven professional with experience in staff training and operational management. Skilled in fostering a collaborative environment, enhancing team productivity, and ensuring compliance with safety standards.
Dedicated crew member with strong customer service skills and a focus on teamwork. Proven ability to enhance customer satisfaction and streamline operations.
Dynamic team leader recognized for effective multitasking and time management in fast-paced environments. Committed to improving workflow efficiency and delivering exceptional customer experiences.
Work History
Crew Member
6 Months- Prepared and served food items according to established quality standards.
- Maintained cleanliness of workstations and dining areas to ensure customer satisfaction.
- Assisted customers with orders, providing product recommendations and resolving inquiries.
- Operated cash register, processed transactions accurately, and managed cash drawer.
- Collaborated with team members to ensure efficient service during peak hours.
- Followed safety and sanitation protocols to uphold health regulations consistently.
- Adapted quickly to changing tasks in a fast-paced environment, enhancing workflow efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
Crew Member
2 Months- Participated in training new crew members on operational procedures and customer service best practices.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
Team Trainer
3 Months- Trained new team members on operational procedures and customer service standards.
- Assisted in developing training materials to enhance employee knowledge and skills.
- Conducted onboarding sessions to familiarize staff with company policies and expectations.
- Monitored team performance to ensure adherence to quality and service benchmarks.
Overnight Manager
3 Months- Managed overnight operations to ensure store efficiency and customer satisfaction.
- Supervised team members, fostering a collaborative and productive work environment.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented safety protocols, ensuring compliance with company standards and regulations.
- Resolved customer inquiries promptly, enhancing overall service experience during peak hours.
- Trained new employees on operational procedures and best practices for efficiency.
Shift Leader
4 Months- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained team members on food safety protocols and operational procedures.
- Monitored inventory levels, assisting in stock management and ordering supplies.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Implemented promotional strategies to boost sales during peak hours.
- Conducted performance evaluations, providing constructive feedback to team members.
- Ensured compliance with health regulations and company policies consistently.
- Collaborated with management to optimize staffing schedules for operational efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Crew Member
1 Year 4 Months- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
Manager in Training
- Supervised daily operations ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance service efficiency and performance.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Monitored customer feedback to identify areas for service improvement.
- Analyzed sales data to inform promotional strategies and menu adjustments.
Stocker Associate
8 Months- Organized and stocked merchandise on shelves for optimal visibility and accessibility.
- Maintained cleanliness and safety standards in stock areas to ensure a safe shopping environment.
- Assisted in inventory management by accurately tracking stock levels and replenishing items as needed.
- Collaborated with team members to streamline stocking processes, enhancing overall efficiency during peak hours.
- Trained new associates on proper stocking techniques and safety protocols, fostering a knowledgeable team environment.
Cashier
3 Months- Processed customer transactions accurately using point-of-sale systems.
- Assisted in maintaining clean and organized dining and service areas.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Trained new cashiers on register operations and customer interaction protocols.
- Monitored inventory levels, reporting discrepancies to management promptly.
- Implemented strategies to enhance order accuracy and reduce wait times.
Deli Associate
10 Months- Prepared and served high-quality deli products to ensure customer satisfaction.
- Maintained cleanliness and organization of deli area to comply with health standards.
- Assisted customers with product selections, providing knowledgeable recommendations.
- Operated slicing machines and other equipment safely and efficiently.
- Collaborated with team members to manage inventory and reduce waste effectively.
- Monitored product freshness, rotating stock to maintain optimal quality levels.
- Trained new associates on deli procedures, enhancing team performance and service quality.
Sandwich Artist
4 Months- Prepared high-quality sandwiches following standardized recipes and customer preferences.
- Operated food preparation equipment, ensuring adherence to safety and sanitation guidelines.
- Assisted customers with menu selections, enhancing overall dining experience through excellent service.
- Maintained cleanliness of workstations, contributing to a safe and organized environment.
- Collaborated with team members to optimize workflow during peak hours, improving service efficiency.
- Managed inventory levels, minimizing waste while ensuring fresh ingredients availability for daily operations.
- Implemented process improvements that increased order accuracy and reduced preparation time during busy shifts.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Cashier
3 Months- Promoted special offers and upselling techniques to increase average transaction value.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
GED
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Team leadership
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Relationship building
Strategic planning
Cross-functional teamwork
Customer relationship management (CRM)
Performance management
Staff development
Sales techniques
Conflict resolution
Policy implementation
Certification
SaveServe till 2029
Timeline
Crew Member
Burger King
02.2026 - CurrentRead More
Crew Member
Wendy
12.2025 - 02.2026Read More
Team Trainer
Taco Bell
09.2025 - 12.2025Read More
Overnight Manager
RaceTrac
06.2025 - 09.2025Read More
Shift Leader
Burger King
01.2024 - 05.2024Read More
Crew Member
Wendys Restaurant
09.2022 - 01.2024Read More
Manager in Training
Burger King
09.2021 - 09.2021Read More
Stocker Associate
Winndixie
01.2021 - 09.2021Read More
Cashier
Arby's Restaurant
10.2020 - 01.2021Read More
Deli Associate
Foodlion Grocery Store
11.2016 - 09.2017Read More
Sandwich Artist
SUBWAY®Restaurants
07.2016 - 11.2016Read More
Cashier
Hardees Resturamt
04.2016 - 07.2016Read More
Chenango Valley High School
GED
Read More