Frank Hall
Wayne
Summary
Dynamic Automotive Customer Service Representative with proven expertise at Alliance Shippers in freight logistics and customer communication. Adept at problem-solving and document management, I successfully coordinated timely deliveries and resolved client issues, enhancing operational efficiency and client satisfaction. Skilled in data entry and relationship management, I thrive in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Automotive Customer Service Representative / Intermodal Dispatcher
Alliance Shippers
Westland
03.2023 - Current
- Solve customer concerns by email or phone.
- Data Entry.
- Track / trace Intermodal loads our client has coming in for next day’s deliveries.
- Contact draymen companies to ensure deliveries are on time, and there are no Issues.
- Contact clients to inform them of any problems that have occurred, and/or delays.
- Dispatch Deliveries and new load Pick-ups with draymen.
- Coordinate the delivery and/or pick-up of freight for 12 Chrysler Locations.
Freight Forwarder, Ocean Imports
DSV Air & Sea
Romulus
08.2023 - 02.2023
- Forward freight moving from Vietnam to various US ports for Cooper Tire, Goodyear Tire, and Hollingsworth.
- File ISF, Document Creation, Dispatch, Billing.
- Data Entry.
Vehicle Transporter
Precision Vehicle Logistics
04.2022 - 07.2022
- Drive Ford vehicles to Different lots for transportation to dealerships.
Vehicle Transporter
Detroit Quality Staffing
09.2021 - 04.2022
- Drive Ford vehicles to Different lots for transportation to the dealerships.
Systems Analyst/Software Engineer Intern
Infosoft.inc
06.2016 - 12.2019
- Troubleshot and resolved problems with programs and systems.
- Integrate new technologies to meet area requirements.
- Help Maintain Test and Build Infrastructure.
- Use of MSBuild and CruiseControl.NET for Continuous Integration.
- Use of WIX (Windows Installation XML) for installation package builds.
- Create and maintain over 100 virtual machines to develop and test the product.
- Test installation and help maintain product testing on cloud services (AWS, AZURE).
- Explored new technologies and tools that the quality assurance team could use for testing purposes.
- Creation of Nuget Packages, MsBuild Scripts, and creating new MSBuild tasks in C#.
- Adding Virtual Machines/Servers to the Domain.
- Rack Servers and get them ready for the intake of virtual machines. OS and Hardware Upgrade/Maintenance of Servers.
- Siemens of Ann Arbor.
Education
Associate of Applied Science - Computer Information Systems
Henry Ford College
Dearborn, MI02.2016
USCGCERT - AB Seamen
Harry Lundenburgh School of Seamanship
Skills
- Data entry
- Customer communication
- Problem solving
- Freight logistics
- Document management
- Customer relationship management
Timeline
Freight Forwarder, Ocean Imports
DSV Air & Sea
08.2023 - 02.2023
Automotive Customer Service Representative / Intermodal Dispatcher
Alliance Shippers
03.2023 - Current
Vehicle Transporter
Precision Vehicle Logistics
04.2022 - 07.2022
Vehicle Transporter
Detroit Quality Staffing
09.2021 - 04.2022
Systems Analyst/Software Engineer Intern
Infosoft.inc
06.2016 - 12.2019
Associate of Applied Science - Computer Information Systems
Henry Ford College
USCGCERT - AB Seamen
Harry Lundenburgh School of Seamanship