Frank Manzo

• Directed daily store operations, ensuring smooth sales, inventory control, and customer service processes. 2. Managed product sourcing, evaluating collectibles for resale value, authenticity, and market demand. 3. Maintained accurate inventory records across trading cards, collectibles, and retail stock. 4. Set competitive pricing strategies based on condition, rarity, and marketplace trends. 5. Supervised merchandising displays to highlight high-demand inventory and improve product visibility. 6. Handled customer transactions, special orders, and inquiries with prompt, professional communication. 7. Streamlined purchasing and stocking procedures to reduce errors and improve workflow consistency. 8. Built relationships with vendors and collectors to support supply acquisition and repeat business. 9. Monitored sales trends and adjusted product mix to align with collector demand.
• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
• Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.

Sports cards

• Resolved guest concerns promptly, supporting satisfaction and repeat business.
• Coordinated scheduling, labor coverage, and shift handoffs to maintain workflow efficiency.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Advised on water distribution operations and service reliability improvements. 2. Coordinated regulatory compliance documentation for district reporting requirements. 3. Reviewed utility processes to identify efficiency gaps and corrective actions. 4. Supported capital project planning, budgeting, and implementation recommendations. 5. Evaluated water system data to inform operational and maintenance decisions. 6. Collaborated with staff to resolve service issues and strengthen response procedures. 7. Prepared clear reports and presentations for board and stakeholder review. 8. Recommended process changes to improve recordkeeping, communication, and workflow consistency.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

• Supervised front-of-house and back-of-house operations to maintain smooth daily service
• Coordinated shift schedules and staffing coverage to support peak business periods
• Trained team members on service standards, POS procedures, and guest interaction
• Monitored inventory levels and ordered supplies to prevent service disruptions

Civil engineering and architecture