Summary
Overview
Work History
Education
Skills
Timeline
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Frank Massenberg

Detroit,MI

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work.

Overview

16
16
years of professional experience

Work History

Server

Motor City Casino And Hotel
11.2016 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Kitchen Manager

Joe Louis Southern Kitchen
08.2021 - 08.2023
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Contractor/Laborer

Deep Drama Designs
01.2008 - 07.2016
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Maintained organized and clean work areas at all times on job sites.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
  • Used variety of hand and power tools to complete tasks.
  • Followed instructions and safety protocols to prevent accidents and injuries.

Cashier

Food Farm
07.2007 - 02.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.

Education

No Degree - Psychology

Marygrove College
Detroit, MI

High School Diploma -

Detroit Central High School
Detroit, MI
05.2008

Skills

  • Dish Preparation
  • Menu Memorization
  • Price Memorization
  • Sales Expertise
  • Assist Customers
  • Kitchen Equipment Operation
  • Customer Service
  • Cost Control
  • Employee Scheduling
  • Equipment Maintenance
  • Guest Relations
  • Drywall Patching
  • New Construction and Remodeling
  • Subcontractor Relations
  • Physical Labor
  • Ditch Digging

Timeline

Kitchen Manager

Joe Louis Southern Kitchen
08.2021 - 08.2023

Server

Motor City Casino And Hotel
11.2016 - Current

Contractor/Laborer

Deep Drama Designs
01.2008 - 07.2016

Cashier

Food Farm
07.2007 - 02.2012

No Degree - Psychology

Marygrove College

High School Diploma -

Detroit Central High School

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Frank Massenberg