FRANK MATHIS-TIBBS
Conley,GA
Summary
Customer service professional with experience supporting customers by phone and in person, resolving questions, handling returns, and using POS systems. Background includes team coordination, account support, and clear communication to improve satisfaction in busy service settings.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE
VXI GLOBAL SOLUTIONS
MORROW, GA
10.2024 - 03.2026
- Assessed customer needs and resolved requests efficiently, improving service response times.
- Resolved customer questions and support requests to strengthen satisfaction.
- Engaged customers through direct outreach and interpersonal communication, fostering stronger relationships.
- Collaborated with cross-functional teams to address product and service concerns, enhancing customer satisfaction.
Front-end associate/Guest relations
TARGET
06.2024 - 08.2024
- Handled exchanges, returns, and customer complaints to resolve issues and enhance customer satisfaction.
- Managed online orders and coordinated drive-up service to streamline customer pickup experience.
- Processed customer transactions accurately using POS system to ensure smooth transactions.
Over the phone customer service
CONTINUUM GLOBAL SOLUTIONS
07.2023 - 05.2024
- Facilitated phone number transfers for new Verizon customers, ensuring seamless service transition.
- Responded to customer inquiries and provided guidance to effectively initiate their new service.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
GENERAL MANAGER
MARCO'S PIZZA
ATLANTA, GA
08.2018 - 07.2023
- Managed all areas of business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Directed daily restaurant operations at Marco's Pizza location.
- Led team training on service standards and food safety compliance.
- Managed inventory ordering, storage, and stock rotation to ensure optimal supply levels.
- Oversaw inventory ordering, storage processes, and stock rotation.
- Monitored labor, food, and supply usage to maintain restaurant operational controls.
- Conducted interviews, hired, and onboarded restaurant staff to build a capable team.
- Handled interviewing, hiring, and onboarding for restaurant staff.
Education
BS - Business Administration And Management
Strayer University
Atlanta, GA06-2022
Skills
- Customer service proficiency
- Customer relationship management
- Customer account support
- POS systems
- Inventory management
- Cash handling
- Issue resolution
- Problem solving
- Collaborative communication
- Interpersonal communication
- Customer service and satisfaction
Leadership
Mentor junior developers, coordinate project tasks, and implement best practices to ensure timely delivery of great customer service.
Timeline
CUSTOMER SERVICE
VXI GLOBAL SOLUTIONS
10.2024 - 03.2026
Front-end associate/Guest relations
TARGET
06.2024 - 08.2024
Over the phone customer service
CONTINUUM GLOBAL SOLUTIONS
07.2023 - 05.2024
GENERAL MANAGER
MARCO'S PIZZA
08.2018 - 07.2023
BS - Business Administration And Management
Strayer University