Stan Feinberg
Holliston,MA
Summary
Accomplished professional with expertise in customer service, honed at Temptronic Corp, and a proven track record of enhancing customer retention. Adept at leading teams and resolving complex inquiries, with strong communication and problem-solving skills. Successfully developed training programs, improving service quality by 20%. Skilled in both independent and collaborative work environments.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Customer Service
Temptronic Corp
01.2002 - 04.2009
- Provided exceptional customer service through timely deliveries and professional communication.
- Delivered exceptional customer service, addressing concerns and providing product information.
- Communicated effectively with students and provided outstanding customer service.
- Improved customer retention rates by implementing targeted customer service initiatives.
- Resolved customer inquiries through various communication channels, ensuring satisfaction and issue resolution.
HVAC Lead
Digital Equipment Corp.
12.1980 - 01.2002
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
HVAC Lead
Newton Wellesley Hospital
08.1975 - 11.1980
- Led customer service team in delivering exceptional support and resolving complex inquiries throughout the entire hospital, laboratories, School of Nursing and Engineering buildings
- Developed training programs to enhance staff performance and improve service quality.
Education
Associate of Science - Mechanical Power Engineering
Wentworth Institute of Technology
Boston, Massachusetts, MA05-1972
No Degree - Air Conditioning And Refrigeration
US Navy A School, C School
Great Lakes, IL04-1966
Skills
- Customer service proficiency
- Customer service expertise
- Customer service expert
- Customer service improvement
Accomplishments
- Successfully recruited and trained 45 new customer service representatives for Temptronic overseas representatives and customers.
Certification
- CPM - Certified Professional Manager
Timeline
Customer Service
Temptronic Corp
01.2002 - 04.2009
HVAC Lead
Digital Equipment Corp.
12.1980 - 01.2002
HVAC Lead
Newton Wellesley Hospital
08.1975 - 11.1980
Associate of Science - Mechanical Power Engineering
Wentworth Institute of Technology
No Degree - Air Conditioning And Refrigeration
US Navy A School, C School