FRANK MELILLO
Loris,NY
Summary
Seasoned enthusiastic, high energy self starter, with strong relationship building skills. My enjoyment stems from assisting customers and fellow employees alike. With award winning proficiency and business savvy, a detail oriented dependability serves both the company and customer. Daily applied 28 plus years of automotive knowledge makes the job look easy, with unselfish dedication. Multi-talented Service Manager successful at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues. Bringing 39 years of progressive automotive experience.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Knowledgeable automotive claims adjuster with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Customer service professional bringing extensive experience in automotive industryspecializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliabilityadapting seamlessly to evolving customer needs and industry changes.
Overview
27
27
years of professional experience
Work History
Assistant Service Manager
Westbury Jeep
Westbury, NY
05.2021 - 08.2024
- Managed service department operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored junior staff on service processes and customer interaction techniques.
- Streamlined appointment scheduling using dealership management software to enhance service efficiency.
- Developed and implemented strategies to improve service turnaround times and reduce customer wait periods.
- Coordinated communication between service technicians and customers, ensuring clarity in repairs and timelines.
- Analyzed customer feedback to identify areas for service improvement and enhance overall experience.
- Oversaw inventory management of parts and supplies, optimizing stock levels for operational efficiency.
- Met with customers to discuss service needs and develop effective and practical solutions.
Service Manager , (Dave Brown)
Metric Subaru
Huntington, New York
06.2016 - 05.2019
Used 28 years of managerial proficiency to establish a customer scheduling system to maximize repair order count and dollars, through up sell of available shop hours. While maintaining low employee turnover, through motivating leadership and employee support. Monitored developed customer service standards to promote customer satisfaction, loyalty and retention. forecast goals and objectives for yearly department earnings. Hired, trained, developed and monitored performance of service department staff. Controlled warranty expenditure, keeping below zone standards to avoid the possibility of audits. nurtured a positive working relationship with zone representatives.
Assistant Service Manager, Steve Garguilio
Huntington Toyota
Huntington, NY
10.2014 - 06.2016
Became proficient in utilizing a modified team concept system, to maintain a high customer satisfaction index, while generating shop hours. Developed a working relationship with technicians , parts department and support staff. Collaborated with customers to discuss service needs and offer available solutions. created models for customer service standards to promote customer satisfaction, loyalty and retention.
Service manager, ( Don Janicowski )
Colorado Chry-Plym, Jeep /Moreland Automotive
Centennial, CO
08.1997 - 11.2013
An member of a FIVE STAR team of technical and support professionals. Installed and maintained a flow chart system to eliminate confusion and promote continuity of service staff at high volume intervals, while insuring company policies were in observance. Resolved product/policy issues.
Education
High School Diploma - general studies
Huntington Hugh School
Huntington station, NY1975
Skills
- Care connect
- Team building
- Reporting and documentation
- Employee development
reynolds/renolds
- Advertising and marketing
- Licences New York state Inspector
- Dealer track
Accomplishments
- kept current with all ASE certifications
- Trained to diamond certification level
- Presenter at top 500 service managers guild
- Awarded for best working idea
Timeline
Assistant Service Manager
Westbury Jeep
05.2021 - 08.2024
Service Manager , (Dave Brown)
Metric Subaru
06.2016 - 05.2019
Assistant Service Manager, Steve Garguilio
Huntington Toyota
10.2014 - 06.2016
Service manager, ( Don Janicowski )
Colorado Chry-Plym, Jeep /Moreland Automotive
08.1997 - 11.2013
High School Diploma - general studies
Huntington Hugh School