Frank Niclo
Tonawanda,NY
Summary
Results-oriented sales professional with track record of generating revenue and fostering client relationships. Adept at identifying customer needs and providing effective solutions to drive business growth. Reliable team player with focus on collaboration and adaptability, ensuring alignment with dynamic business goals. Proven skills in communication and strategic planning.
Overview
11
11
years of professional experience
Work History
Sales Consultant
The Hartford
Hartford, CT
03.2025 - Current
- Manage high-volume inbound sales calls assisting AARP members with Auto and Homeowners Insurance inquiries
- Educate customers on coverage options, policy features, pricing, and available discounts
- Conduct thorough needs assessments to recommend appropriate Auto and Homeowners coverage
- Proactively bundle Home and Auto policies to maximize customer savings and increase policy retention
- Generate accurate quotes, clearly explain policy terms, and close sales during initial call interactions
- Overcome objections through consultative selling techniques while maintaining a customer-first approach
- Ensure compliance with state insurance regulations, underwriting guidelines, and company standards
- Document customer interactions and policy details in CRM systems with accuracy and attention to detail
Service Representative IV
GEICO
Getzville, NY
01.2019 - 03.2024
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Obtained several grade promotions over the course of 5 years and maintained multiple state licenses
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Server/Bartender
Deep South Taco
Buffalo, NY
10.2017 - 01.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.
Server
716 Food And Sport
Buffalo, NY
07.2015 - 10.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
High School Diploma -
Kenmore West High School
Kenmore, NYSkills
- Customer relationship management
- Service Recommendations
- Escalation management
- Auto Insurance Knowledge
- Call center experience
- Inbound Call Management
- Product and service sales
- Persuasive communication
Timeline
Sales Consultant
The Hartford
03.2025 - Current
Service Representative IV
GEICO
01.2019 - 03.2024
Server/Bartender
Deep South Taco
10.2017 - 01.2019
Server
716 Food And Sport
07.2015 - 10.2017
High School Diploma -
Kenmore West High School