Frank Orlando
Dana Point,CA
Summary
Adept at elevating guest experiences and boosting repeat business, I honed my skills in sanitation standards and employee scheduling at Craft House. My proactive approach in menu development and pre-shift walk-throughs significantly enhanced service quality, showcasing my ability to lead with both hard and soft skills for impactful results.
Overview
12
12
years of professional experience
Work History
Restaurant Bar Manager
Craft House
Dana Point, CA
03.2016 - Current
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
Sales Associate
Exile Skimboards
San Clemente, CA
07.2017 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Big Fish Tavern
Laguna Beach, CA
02.2012 - 06.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Business -
St Petersburg College
St. Petersburg, FL03.2011
Skills
- Sanitation Standards
- Pre-shift walk-through
- Employee Scheduling
- Menu development
Timeline
Sales Associate
Exile Skimboards
07.2017 - 07.2020
Restaurant Bar Manager
Craft House
03.2016 - Current
Server
Big Fish Tavern
02.2012 - 06.2016
Business -
St Petersburg College