Frank Scrofani
Manville,NJ
Summary
Accomplished Grocery and Closing Manager at Weis Markets Inc, adept in customer service management and inventory coordination. Enhanced store performance through innovative merchandising and strict compliance with safety standards, significantly improving customer satisfaction and operational efficiency. Skilled in task delegation and team mentoring, ensuring high levels of service and support.
Overview
11
11
years of professional experience
Work History
Closing Manager
Weis Markets Inc
10.2019 - 06.2024
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
Grocery Manager
Weis Markets Inc
07.2013 - 05.2024
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
Education
Diploma -
Hillsborough High School
Hillsborough, NJSkills
Coordination of inventory
Customer service and assistance
Verbal and written communication
Customer Service Management
Task Delegation
Complaint Handling
Training and mentoring
Timeline
Closing Manager
Weis Markets Inc
10.2019 - 06.2024
Grocery Manager
Weis Markets Inc
07.2013 - 05.2024
Diploma -
Hillsborough High School