FRANK SERRAO
Sioux Falls,SD
Summary
Dynamic delivery professional with a proven track record at FedEx, excelling in efficient route planning and on-time deliveries. Known for exceptional problem-solving and customer service skills, consistently achieving high satisfaction rates. Dependable and physically capable, adept at managing heavy loads and collaborating effectively in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Delivery Driver
FedEx
Sioux Falls, SD
11.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
911 Dispatcher
South Dakota Department Of Public Safety
Sioux Falls, SD
11.2022 - 02.2023
- Provided pre-arrival instructions to callers in life threatening situations.
- Used radio, telephone and computer system to update first responders with new information.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
Bin Builder
Carl's Farm Store Inc
Adrian, MN
05.2015 - 08.2019
- Knowledge of grain bin parts/equipment
- Dedication to work 12-14 hour days, 6 days a week
- Be able to lift at least 100+ pounds consistently throughout a day
- Heavy equipment operation such as skid loader, compactor, etc.
Education
Bachelor of Arts - Sports Management
South Dakota State University
Brookings, SD08.2021
Skills
- Problem solving
- Effective communication
- Physical stamina
- Attention to detail
- Team collaboration
- Multitasking and organization
- Dependable and reliable
- Customer service
- Critical thinking
Timeline
911 Dispatcher
South Dakota Department Of Public Safety
11.2022 - 02.2023
Delivery Driver
FedEx
11.2021 - Current
Bin Builder
Carl's Farm Store Inc
05.2015 - 08.2019
Bachelor of Arts - Sports Management
South Dakota State University
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