Frankie Ballou
Gloversville,NY
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
20
20
years of professional experience
Work History
Store Manager
Dunkin’ Donuts
Amsterdam, New York
12.2017 - Current
- Oversaw daily operations ensuring smooth store functionality.
- Managed staff schedules and coordinated shifts effectively.
- Trained new employees on service standards and procedures.
- Did schedule
- Order
- Put away truck
- Inventory
- Cash
- Deposit
Manager
McDonald's
Gloversville, New York
09.2006 - 12.2017
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members in food safety and quality standards.
- Managed inventory levels to maintain stock availability and reduce waste.
- Implemented staff schedules to optimize coverage during peak hours.
- Ensured compliance with health and safety regulations at the restaurant.
- Resolved customer complaints promptly to enhance dining experience.
- Conducted performance evaluations to assess team strengths and development needs.
- Collaborated with management on promotional campaigns and marketing strategies.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Mayfield Highschool
Mayfield, NYSkills
- Staff management
- Inventory management
- Visual merchandising
- Cash handling
Timeline
Store Manager
Dunkin’ Donuts
12.2017 - Current
Manager
McDonald's
09.2006 - 12.2017
Mayfield Highschool