Frankie Garcia
HIDDEN VALLEY LAKE,CA
Summary
Administrator with a keen focus on time management and customer retention, adept at managing customer interactions across multiple channels to ensure swift resolution of inquiries. Skilled in coordinating service appointments and optimizing technician schedules to enhance operational efficiency. Committed to fostering positive business relationships through effective communication and follow-up outreach, aiming to elevate company reputation and customer satisfaction.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Sullivan Rutherford Estate
Saint Helena, CA
07.2019 - Current
- Coordinated scheduling and appointments for executives, ensuring efficient use of time.
- Managed office supplies inventory, optimizing procurement processes and reducing costs.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in preparation of reports and presentations, ensuring accuracy and timely delivery.
- Managed end-to-end processing for a bi-weekly payroll of 20+ employees, ensuring 100% accuracy and timely direct deposits.
Office Manager
Sullivan Rutherford Estate
St. Helena
07.2019 - Current
- Manage customer interactions across phone, email, and in-person channels, resolving inquiries and complaints promptly and professionally.
- Schedule and coordinate service appointments, communicate with technicians, and oversee daily workflow to ensure timely completion of tasks.
- Conduct post-service follow-ups to confirm customer satisfaction, gather feedback, and encourage positive online reviews to enhance company reputation.
- Oversee front office operations and serve as the main point of contact for clients and technicians.
- Manage customer communication through multiple channels, ensuring a high level of service and quick issue resolution.
- Coordinate technician schedules and daily service orders to optimize efficiency.
- Perform follow-up outreach to ensure customer satisfaction and maintain positive business relationships.
- Oversee daily office operations to ensure efficiency and productivity.
- Manage administrative staff, assign tasks, and monitor performance.
- Coordinate schedules, meetings, and appointments for executives and teams.
- Handle office budgeting, expense tracking, and vendor management.
- Maintain office supplies, inventory, and equipment maintenance.
- Process invoices, purchase orders, and assist with basic bookkeeping (QuickBooks, Excel, etc.).
- Support HR functions such as onboarding, employee records, and compliance documentation.
- Prepare reports, presentations, and correspondence for management.
- Ensure compliance with company policies and safety procedures.
- Streamline office systems, filing, and digital organization for improved workflow.
- Manage communication between departments and external clients or partners.
- Handle confidential information with discretion and professionalism.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Medical Administration - Medical Administration
Western Career College
Concord, CA06-2009
Skills
- Time Management, Customer Retention (Skillful), Office Administration (Experienced), Client Relations, Scheduling Coordination, Vendor Management
- Applied daily cash receipts, checks, and credit card payments to client accounts; performed monthly bank reconciliations
- Payroll and budgeting
- Expense reporting
- Managed full-cycle Accounts Payable, processing 100 vendor invoices
- Monitored aging reports and conducted professional collection outreach
- Applied daily cash receipts, checks, and credit card payments to client accounts; performed monthly bank reconciliations
Timeline
Administrative Assistant
Sullivan Rutherford Estate
07.2019 - Current
Office Manager
Sullivan Rutherford Estate
07.2019 - Current
Medical Administration - Medical Administration
Western Career College