Frankie Momuat
San Bernardino,CA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cevron Gas Station (Extra Mild)
Loma Linda, California
03.2024 - Current
- Answered customer inquiries via phone, email, and chat.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Security Guard
Alied Universal Security
Ontario, California
07.2021 - 02.2024
- Role & Responsibilities:
Access Control & PatrolsMonitor and control access to buildings, facilities, or properties.
Conduct routine patrols (on foot or vehicle) to ensure safety and detect any suspicious activity.
Incident Response & ReportingRespond to alarms, disturbances, or emergencies.
Write detailed incident reports and maintain accurate records of daily activities.
Customer Service & AssistanceProvide assistance to employees, visitors, and clients.
Enforce property rules and regulations professionally.
Surveillance & Threat PreventionMonitor security cameras and alarm systems.
Deter criminal activity through visible security presence.
Emergency PreparednessFollow emergency response protocols (fire, medical emergencies, etc.).
Work with law enforcement, fire departments, or emergency personnel when needed.
Education
High School Diploma -
Tour And Tourism Management
Jakarta 06-1986
Skills
- Scheduling
- Account updating
- Complaint resolution
- Report creation
Languages
English
Professional
Indonesian
Native/ Bilingual
Certification
- Guard Certi
Timeline
Customer Service Representative
Cevron Gas Station (Extra Mild)
03.2024 - Current
Security Guard
Alied Universal Security
07.2021 - 02.2024
High School Diploma -
Tour And Tourism Management