Frankie Ridenour
Tallmadge,OH
Summary
Developed exceptional guest service and communication skills in dynamic, fast-paced environment. Proven ability to manage high-pressure situations and ensure customer satisfaction. Seeking to transition into new field, leveraging these transferable skills to contribute effectively in fresh setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Attractions Cast Member
Walt Disney World Company
01.2025 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
Hairstylist
Nicole Sanate
02.2024 - 08.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Front desk receptionist
Parlor 59
04.2023 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Stocker
Cornerstone market
09.2022 - 06.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Education
High School Diploma -
Tallmadge High School
Tallmadge, OH05-2024
BBA - Early Childhood Education
Kent State University
Kent, OH05-2028
Skills
- Performance under pressure
- Safety awareness
- Cash handling experience
- Strong problem solving
- Customer service
- Strong work ethic
- Flexible schedule
- Crowd security
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Organizational skills
Certification
- Cosmetology License - Ohio Board of Cosmetology.
Timeline
Attractions Cast Member
Walt Disney World Company
01.2025 - Current
Hairstylist
Nicole Sanate
02.2024 - 08.2024
Front desk receptionist
Parlor 59
04.2023 - 08.2024
Stocker
Cornerstone market
09.2022 - 06.2023
- Cosmetology License - Ohio Board of Cosmetology.
High School Diploma -
Tallmadge High School
BBA - Early Childhood Education
Kent State University
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