Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Franklin Birchfield

Johnson City,TN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Bartender Shift Manager

Holy Taco Cantina
03.2020 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
  • Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.

Bartender

Tipton Street Pub
02.2015 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Server Manager

Lone Star Steak House
06.2009 - 01.2015
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.

Construction Worker

United States Construction
05.2009 - 06.2010
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.

Education

High School Diploma -

Elizabethton High School
Elizabethton, TN
05.2009

Skills

  • Health and safety
  • Highly reliable
  • Work Planning and Prioritization
  • Team-oriented and dependable
  • Safety Monitoring
  • OSHA Compliance
  • Attention to Detail
  • Outgoing Personality
  • Critical Thinking

Additional Information

Completed some college. Successfully completed :PHY/101 and CHM/150

Timeline

Bartender Shift Manager

Holy Taco Cantina
03.2020 - Current

Bartender

Tipton Street Pub
02.2015 - 03.2020

Server Manager

Lone Star Steak House
06.2009 - 01.2015

Construction Worker

United States Construction
05.2009 - 06.2010

High School Diploma -

Elizabethton High School

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Franklin Birchfield