Franklin Ferrari
Montgomery,TX
Summary
Adept in Safe Food Handling and Guest Engagement, significantly increased sales through effective upselling and superior service. Excelled in high-volume environments, enhancing customer satisfaction and loyalty. Skilled in utilizing POS systems for efficiency, demonstrated exceptional multitasking and problem-solving abilities to boost team performance and streamline operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Zanti Cucina Italiana
06.2022 - 01.2023
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Established rapport with regular customers, fostering loyalty through exceptional service.
Server
Avenida Brazil
12.2021 - 06.2022
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Kura Revolving Sushi Bar
05.2020 - 10.2021
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Los Cucos
05.2018 - 12.2018
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Langham Creek High School
Houston, TX05.2018
Skills
- Safe Food Handling
- Food Running
- Guest Engagement
- Point of sale operation
- Upselling
Certification
TABC Certified
Food Handler Certified
Languages
Spanish
Native or Bilingual
Timeline
Server
Zanti Cucina Italiana
06.2022 - 01.2023
Server
Avenida Brazil
12.2021 - 06.2022
Server
Kura Revolving Sushi Bar
05.2020 - 10.2021
Server
Los Cucos
05.2018 - 12.2018
Langham Creek High School
TABC Certified
Food Handler Certified
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