Hi, I’m
Franklin Hopkins Jr.
Jamaica,NY
Summary
Detail-oriented Guard with a strong focus on security, committed to safeguarding both individuals and properties. Demonstrates quick and appropriate responses to criminal activities, fire incidents, and medical emergencies. Maintains constant alertness, attentiveness, and vigilance. Proactively identifies potential issues and effectively intervenes to de-escalate them, leveraging a keen eye for detail.
Overview
13
years of professional experience
1
Certification
Work History
CityWide Protective Services
Lead Security Officer
06.2024 - Current
Job overview
- Ensure the security of the premises and perform access control
- Perform regular and frequent foot patrol of the entire facility
- Enforce facility, Clients, and Department of Homeless Services policies
- Promptly advise appropriate supervisors of problems or concerns
West Tech Security
Lead Guard
05.2023 - 05.2024
Job overview
- Interact with and monitor clients behavior and maintain good rapport by providing excellent customer service
- Encourage clients to comply with facility policy and procedures
- Control access at the main entrance by screening all clients, and visitors, utilizing a magnascanner / x-ray machine to detect and prevent weapons from entering the site
- Perform Crisis Intervention to de-escalate potential crisis situations and document all such situations and interventions
Homes for the Homeless
Security Operations Manager
12.2022 - 05.2023
Job overview
- Manage and supervise assigned shift staff
- Ensures compliance with security and FDNY protocols, reports, and regulations
- Train staff on protocols and procedures, as well as proper use of equipment
- Conduct workshops for staff
- Train staff on incident report writing
- Keep all critical files up to date
- Maintain strong administrative skills
- Respond to emergency situations
Lead Security
Security Officer Men's Shelter (DHS)
08.2022 - 11.2022
Job overview
- Act as liaison with clients and management; review post orders, daily log reports
- Maintain direct relationships with clients to ensure policies and procedures are followed
- Train, supervise, motivate subordinates to succeed beyond the level of the client's expectations
Bronx Care Center Hospital
Security Sergeant
06.2022 - 08.2022
Job overview
- Dispatched officers to emergencies
- Acted as a liaison to NYPD, FDNY, EMS
- Documented incidents and reports
- Scheduled post locations and breaks
- Monitor CCTV command station
LaQuinta Hotel
Front Desk Agent
05.2022 - 06.2022
Job overview
- Check in / Check out hotel guests
- Process payments
- Generated Nightly Closing Ledgers
Allied Universal Services
Site Supervisor Men's Shelter (DHS)
09.2018 - 08.2020
Job overview
- Act as liaison with clients and management; review post orders, daily log reports
- Maintain direct relationships with clients to ensure policies and procedures are followed
- Train, supervise, motivate subordinates to succeed beyond the level of the client's expectations
Priority 1 Security
Site Supervisor Family Shelter (DHS)
09.2017 - 09.2018
Job overview
- Act as liaison with clients and management; review post orders, daily log reports
- Maintain direct relationships with clients to ensure policies and procedures are followed
- Train, supervise, motivate subordinates to succeed beyond the level of the client's expectations
Esteemed Patrol, Inc
Field Supervisor
06.2012 - 09.2017
Job overview
- Training of all officers at specified site locations
- Created schedules for site locations
- Evaluated Employee job performance
Education
City College CUNYNYC, NY
Some College Course Completed
John Adams High SchoolQueens, NY
High School Diploma
Skills
- Risk analysis
- Fire safety
- Crisis management
- Emergency preparedness
Certification
- New York State Division of Licensing (Security Guard), 01/01/25
- New York Fire Department Certificate of Fitness S95 (Fire Guard), 01/01/27
- New York Fire Department Certificate Fire Guard F02. (Fire Guard), 01/01/27
- Mandated Reporter Certificate, 01/01/27
- Sexual Harassment Training Certificate, 01/01/27
- CPR/AED/ FIRST AID Certificate, 01/01/27
- DHS 40 HRS SECURITY Training Certificate, 01/01/27
Accomplishments
- Supervised team of 20 staff members.
- Documented and resolved scheduling issues which led to improved staffing.
- Achieved positive client relations through effectively helping with re-established on site training protocols.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Security Officer
CityWide Protective Services
06.2024 - Current
Lead Guard
West Tech Security
05.2023 - 05.2024
Security Operations Manager
Homes for the Homeless
12.2022 - 05.2023
Security Officer Men's Shelter (DHS)
Lead Security
08.2022 - 11.2022
Security Sergeant
Bronx Care Center Hospital
06.2022 - 08.2022
Front Desk Agent
LaQuinta Hotel
05.2022 - 06.2022
Site Supervisor Men's Shelter (DHS)
Allied Universal Services
09.2018 - 08.2020
Site Supervisor Family Shelter (DHS)
Priority 1 Security
09.2017 - 09.2018
Field Supervisor
Esteemed Patrol, Inc
06.2012 - 09.2017
John Adams High School
High School Diploma
- New York State Division of Licensing (Security Guard), 01/01/25
- New York Fire Department Certificate of Fitness S95 (Fire Guard), 01/01/27
- New York Fire Department Certificate Fire Guard F02. (Fire Guard), 01/01/27
- Mandated Reporter Certificate, 01/01/27
- Sexual Harassment Training Certificate, 01/01/27
- CPR/AED/ FIRST AID Certificate, 01/01/27
- DHS 40 HRS SECURITY Training Certificate, 01/01/27
City College CUNY
Some College Course Completed
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