Frank N Perrotti
Wallingford,CT
Summary
Results-driven retail management professional with 15 years of experience in customer service and team leadership. Expertise in enhancing customer experiences and driving operational efficiency through effective inventory management and issue resolution. Proven success in leading teams to achieve operational goals and improve sales performance.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
Shop Rite
Cromwell, Connecticut
05.2019 - 03.2026
- Supervised daily operations to uphold high standards of customer service.
- Coordinated inventory management to maintain product availability and accuracy.
- Processed sales transactions accurately using point-of-sale systems.
- Trained new associates on company policies and customer service practices to enhance team effectiveness.
- Resolved customer inquiries promptly, enhancing overall customer satisfaction.
- Organized merchandise displays to enhance shopping experience and attract customers.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Developed promotional strategies, increasing store profitability through targeted campaigns.
Assistant Manager
Stop&Shop
Hamden, Connecticut
12.2009 - 02.2019
- Supervised daily operations and staff scheduling to maintain efficiency in busy grocery environment.
- Managed inventory levels and ensured proper stock rotation on shelves.
- Supervised daily operations and staff activities to ensure seamless service in fast-paced retail environment.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels to guarantee stock availability throughout the store.
Sales Associate
Bonito Manufacturing
North Haven, Connecticut
07.1999 - 08.2009
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted customers with product selection and provided detailed product information.
- Guided customers in selecting products by providing tailored information to meet their needs.
- Maintained organized inventory and ensured proper stocking on sales floor.
- Assisted customers with product selection and provided detailed product information.
- Organized inventory and ensured efficient stocking on sales floor to enhance shopping experience.
- Maintained organized inventory and ensured proper stocking on sales floor.
- Assisted customers with product selection and provided detailed product information.
- Collaborated with team members to create attractive product displays.
Education
Bachelor of Science - Political Science
Albertus Magnus College
New Haven, CT06-1993
Skills
- Customer service and relations
- Customer experience enhancement
- Issue resolution
- Work planning and prioritization
- Time management
- Records management
- Attention to detail
- Relationship management
- Inventory management
- Visual merchandising
- Employee onboarding
- Supply chain optimization
- Process improvement
- Business development
- Point of sale systems
Timeline
Assistant Store Manager
Shop Rite
05.2019 - 03.2026
Assistant Manager
Stop&Shop
12.2009 - 02.2019
Sales Associate
Bonito Manufacturing
07.1999 - 08.2009
Bachelor of Science - Political Science
Albertus Magnus College