Summary
Overview
Work History
Education
Skills
Timeline
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Fraser Rawls

Florence,SOUTH CAROLINA

Summary

Outgoing, energetic young professional with advanced analytical problem-solving skills. Posses excellent customer relations aptitude and relationship-building skills. Demonstrates ability to quickly grasp complex concepts and rapidly solve problems in high-stress environments. Skilled in working under pressure and adapting to new situations and challenges. Proactive and meticulous, with over fifteen years experience in positions that require direct end consumer interaction.

Overview

10
10
years of professional experience

Work History

Service Manager

Woodard’s Automotive Repair
03.2017 - Current
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Demonstrated technical knowledge by acquiring nationally-recognized ASE certification within four months of hire.
  • Consistently increased year-over-year sales and performance-based bonuses.
  • Deployed problem-solving skills quickly to maintain efficiency standards and minimize lost revenue.
  • Increased sales by explaining complex electrical and mechanical processes in an easily understandable way.
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

General Manager

Vaping Masters
08.2013 - 03.2017
  • Interacted well with customers to build connections and nurture relationships.
  • Maintained thorough knowledge of inventory that included thousands of individual products.
  • Developed and implemented strategies to increase sales and customer satisfaction.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Maximized efficiency by coaching and mentoring personnel on company procedures, and technology systems.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Bachelor Of Business Administration -

Coker College
Hartsville, SC
05.2014

High School Diploma -

Hartsville High School
Hartsville, SC
05.2008

Skills

  • Technical Troubleshooting
  • Accurate and Precise
  • Analytical Thinking
  • Multitasking and Organization
  • Energetic and Outgoing
  • Calm Under Stress
  • Time Management
  • Customer Service Focused

Timeline

Service Manager

Woodard’s Automotive Repair
03.2017 - Current

General Manager

Vaping Masters
08.2013 - 03.2017

Bachelor Of Business Administration -

Coker College

High School Diploma -

Hartsville High School

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Fraser Rawls