Fred Roland
Forestville
Summary
Dynamic sales professional with a proven track record at West Herr, excelling in customer service and relationship management. Skilled in sales reporting and merchandising, I effectively resolved customer issues, enhancing satisfaction and loyalty. My adaptable nature and strong problem-solving abilities drive results and foster team collaboration in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Salesman
Cellular Sales Verizon
07.2025 - Current
- Assisted customers in selecting mobile devices and accessories to meet individual needs.
- Educated clients on device features, plans, and promotions to enhance customer satisfaction.
- Managed inventory levels and restocked merchandise to maintain optimal product availability.
- Executed sales strategies to achieve monthly targets and maximize revenue generation.
- Provided exceptional post-sale support, addressing inquiries and resolving issues promptly.
- Collaborated with team members to improve store layout and product displays for increased visibility.
- Analyzed market trends and competitor offerings to recommend adjustments in sales strategies.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Promoted and up-sold products and services to meet needs of customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Sales Assistant
West Herr
09.2024 - 06.2025
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Resolved customer complaints in a timely manner.
- Fostered relationships with customers to expand customer base and retain business.
Target Team Member
Target
08.2023 - 09.2024
- Identified needs of customers promptly and efficiently.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Upheld high standards of productivity and quality in operations.
- Operated cash registers to process payments from customers.
- Received, processed, and stocked merchandise in accordance with store policies.
Custodial Maintenance Worker (seasonal Summer)
Pine Valley Central School
06.2022 - 08.2023
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Replace light bulbs; move furniture and equipment for custodial tasks as needed.
- Followed safety processes for all manual and electric cleaning equipment.
- Assist with the set-up of meeting rooms including moving tables, chairs and setting up audio, visual equipment.
- Moved furniture, equipment or supplies manually or with hand trucks.
Education
High School Diploma -
Pine Valley Central School
South Dayton, NY06-2023
Skills
- Customer service
- Sales reporting
- Product knowledge
- Customer relationship management
- Team collaboration
- Problem solving
- Time management
- Adaptable and flexible
- Opening and closing procedures
- Merchandising and display
- Interpersonal communication
- Sales training
- Analytical thinking
- Social media engagement
- Sales strategy development
- Sales and marketing strategies
- Upselling and cross selling
Timeline
Salesman
Cellular Sales Verizon
07.2025 - Current
Sales Assistant
West Herr
09.2024 - 06.2025
Target Team Member
Target
08.2023 - 09.2024
Custodial Maintenance Worker (seasonal Summer)
Pine Valley Central School
06.2022 - 08.2023
High School Diploma -
Pine Valley Central School