Overview
Work History
Education
Skills
Timeline
Generic

Fred Rosenberg

Oldsmar,FL

Overview

32
32
years of professional experience

Work History

Resolution Specialist

United Healthcare Group
07.2015 - 11.2023
  • Improved customer satisfaction by resolving complex issues promptly and professionally.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
  • Streamlined resolution processes with established guidelines, leading to faster outcomes and better customer satisfaction.
  • Collaborated effectively with cross-functional teams to provide comprehensive solutions for clients'' concerns.

Licensed Insurance Agent

Blue Cross Of Florida
11.2004 - 01.2014
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
  • Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
  • Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.

Senior Sales Associate

Imagistics International
09.2002 - 10.2004
  • Boosted sales revenue by developing and maintaining strong relationships with clients.
  • Implemented effective marketing strategies for increased product exposure and customer engagement.
  • Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
  • Collaborated with cross-functional teams to streamline sales processes, resulting in improved workflow efficiency.

Account Manager

IKON Office Solutions
06.1997 - 07.2002
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Territory Sales Manager

Tech Data
05.1992 - 06.1997
  • Increased sales revenue by developing and implementing strategic territory plans.
  • Established strong relationships with key clients, boosting customer retention rates.
  • Collaborated with marketing department to create promotional materials that drove brand awareness in the territory.
  • Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.

Education

No Degree - Aviation Theory

National Aviation Academy A & P School
Clearwater, FL
09.2024

Associate of Applied Science - Computer Theory

ITT Technical Institute
Tampa, FL
06.1991

High School Diploma -

Countryside High School
Clearwater, FL
06.1987

Skills

  • De-Escalation Techniques
  • Assertiveness
  • Interpersonal Communication
  • Effective Communication

Timeline

Resolution Specialist

United Healthcare Group
07.2015 - 11.2023

Licensed Insurance Agent

Blue Cross Of Florida
11.2004 - 01.2014

Senior Sales Associate

Imagistics International
09.2002 - 10.2004

Account Manager

IKON Office Solutions
06.1997 - 07.2002

Territory Sales Manager

Tech Data
05.1992 - 06.1997

No Degree - Aviation Theory

National Aviation Academy A & P School

Associate of Applied Science - Computer Theory

ITT Technical Institute

High School Diploma -

Countryside High School

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Fred Rosenberg