Fred Rosenberg
Oldsmar,FL
Overview
32
32
years of professional experience
Work History
Resolution Specialist
United Healthcare Group
07.2015 - 11.2023
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Streamlined resolution processes with established guidelines, leading to faster outcomes and better customer satisfaction.
- Collaborated effectively with cross-functional teams to provide comprehensive solutions for clients'' concerns.
Licensed Insurance Agent
Blue Cross Of Florida
11.2004 - 01.2014
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
Senior Sales Associate
Imagistics International
09.2002 - 10.2004
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Implemented effective marketing strategies for increased product exposure and customer engagement.
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
- Collaborated with cross-functional teams to streamline sales processes, resulting in improved workflow efficiency.
Account Manager
IKON Office Solutions
06.1997 - 07.2002
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Territory Sales Manager
Tech Data
05.1992 - 06.1997
- Increased sales revenue by developing and implementing strategic territory plans.
- Established strong relationships with key clients, boosting customer retention rates.
- Collaborated with marketing department to create promotional materials that drove brand awareness in the territory.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
Education
No Degree - Aviation Theory
National Aviation Academy A & P School
Clearwater, FL09.2024
Associate of Applied Science - Computer Theory
ITT Technical Institute
Tampa, FL06.1991
High School Diploma -
Countryside High School
Clearwater, FL06.1987
Skills
- De-Escalation Techniques
- Assertiveness
- Interpersonal Communication
- Effective Communication
Timeline
Resolution Specialist
United Healthcare Group
07.2015 - 11.2023
Licensed Insurance Agent
Blue Cross Of Florida
11.2004 - 01.2014
Senior Sales Associate
Imagistics International
09.2002 - 10.2004
Account Manager
IKON Office Solutions
06.1997 - 07.2002
Territory Sales Manager
Tech Data
05.1992 - 06.1997
No Degree - Aviation Theory
National Aviation Academy A & P School
Associate of Applied Science - Computer Theory
ITT Technical Institute
High School Diploma -
Countryside High School