Fredarleen Macale
DuPont,WA
Summary
I have over 10 years in experience with a proven track record in retail environments, focusing on customer interaction and sales growth. I'm known for reliability, accountability and adaptability in meeting dynamic customer needs and market conditions. I posses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
12
12
years of professional experience
Work History
Sales Associate
US Patriot
Fort Carson, CO
11.2024 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Navy Exchange
Santa Rita, GU
09.2022 - 06.2024
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Maintained knowledge of product features and benefits to assist customers effectively.
- Processed transactions accurately using POS systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve sales targets and improve store performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
AAFES Exchange
Fort Hood, TX
01.2021 - 04.2021
- Delivered exceptional customer service, enhancing shopping experiences and fostering customer loyalty.
- Managed inventory levels, ensuring product availability and timely restocking of merchandise.
- Implemented visual merchandising strategies, increasing product visibility and driving sales engagement.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels through effective communication.
- Greeted customers and helped with product questions, selections, and purchases.
Sales Associate
AAFES Exchange
Fort Sill, OK
08.2020 - 11.2020
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Maintained knowledge of product features and benefits to assist customers effectively.
- Processed transactions accurately using POS systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve sales targets and improve store performance.
Supervisor
Papa Johns
Tamuning, Guam
08.2013 - 05.2020
- Learned safety protocols and operational procedures to ensure efficient workflow.
- Assisted in training new team members on standard operating practices.
- Supported daily operations by monitoring inventory levels and restocking supplies.
- Contributed to maintaining a clean and organized work environment.
Education
Okkodo High School
Dededo, GUSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Cash handling
- Flexible schedule
- Stocking and receiving
- Store opening and closing
- POS system operation
- Upselling
- Adapt to diverse groups
Timeline
Sales Associate
US Patriot
11.2024 - 04.2025
Sales Associate
Navy Exchange
09.2022 - 06.2024
Sales Associate
AAFES Exchange
01.2021 - 04.2021
Sales Associate
AAFES Exchange
08.2020 - 11.2020
Supervisor
Papa Johns
08.2013 - 05.2020
Okkodo High School