- Electronics and Circuit Building
- App Development
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Virtual Reality
- I like working with my hands and fixing things
- Auto Repair/Restoration
Fredderick Williams
Winder ,GA
Summary
Accomplished Manager with a proven track record at Cookout, enhancing team performance and customer satisfaction through effective leadership and problem-solving skills. Expert in staff management and customer service, successfully implemented training programs and streamlined processes, boosting employee engagement and operational efficiency.
Overview
3
3
years of professional experience
Work History
Manger
Cookout
03.2023 - 12.2024
- Implemented training programs for enhanced employee skills.
- Coordinated recruitment efforts to attract top talent.
- Streamlined communication processes to foster transparency among departments.
- Managed budgets for various departmental initiatives.
- Conducted performance evaluations to identify areas for employee growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shift Manager
Moes Southwestern Grill
08.2022 - 02.2023
- Facilitated team meetings to discuss performance metrics and strategic objectives.
- Implemented customer feedback initiatives for improved service quality.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Crew Leader
Culvers
09.2021 - 06.2022
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Education
High School Diploma -
Dacula High School
Dacula, GA06-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Goal setting
- Networking strategies
- Problem resolution
- Team development
- Hiring and training
- Good judgment
Interests
Timeline
Manger
Cookout
03.2023 - 12.2024
Shift Manager
Moes Southwestern Grill
08.2022 - 02.2023
Crew Leader
Culvers
09.2021 - 06.2022
High School Diploma -
Dacula High School
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