Freddie Pinuelas
San Fernando,CA
Summary
Experienced restaurant owner specializing in financial oversight and inventory management. Achievements include significant improvements in operational processes and customer satisfaction. Committed to fostering a welcoming environment that encourages repeat business.
Overview
26
26
years of professional experience
Work History
Restaurant Franchisee
El Pollo Loco
Reseda, California
04.1999 - 10.2024
- Board of Directors for El Pollo Loco Franchisees Chair Member from 2020 through 2024
- Oversaw daily operations of multiple locations within a designated region while meeting budget targets set by senior management.
- Oversaw daily restaurant operations to guarantee efficient service delivery.
- Trained and supervised staff on customer service and food preparation standards.
- Implemented inventory control procedures to ensure product availability.
- Managed advertising campaign budgets tailored for each franchise location to maximize local market impact.
- Developed targeted marketing strategies that enhanced brand visibility within the community.
- Resolved customer complaints to maintain high satisfaction levels and loyalty.
- Conducted regular performance evaluations to support staff development initiatives.
- Ensured compliance with health and safety regulations during food handling.
- Recruited qualified personnel for open positions at each location within the franchisees' businesses across different regions.
- Analyzed data from various sources including POS systems, customer feedback surveys. to identify areas of improvement in operational efficiency within the franchisee's business.
- Maintained positive relationships with suppliers, vendors, partners associated with each location owned by the Franchisee.
Education
High School Diploma -
Sylmar High School
Sylmar, CA06-1993
Skills
- Operations management
- Financial management
- Financial planning
- Budget monitoring
- Inventory control
- Inventory management
- POS system operation
- Marketing strategy
- Customer relationship management
- Customer engagement
- Quality assurance
- Staff training
- Employee scheduling
- Performance evaluation
- Problem solving
- Conflict resolution
Timeline
Restaurant Franchisee
El Pollo Loco
04.1999 - 10.2024
High School Diploma -
Sylmar High School