Freddie Wiggins
Sikeston,MO
Summary
While at Hibbett and AT&T I assisted the team in exceeding expectations for sales goals.
Showed my knowledge, skill a d hard work, which allowed me to receive offers to take over my own store for Hibbett.
Overview
11
11
years of professional experience
Work History
Enrollment Specialist
Thriveworks Counseling And Coaching
Sikeston, MO
06.2024 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Understood and thoroughly explained services provided to customers and potential customers.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
Sales Representative
AT&T Call Center
Cape Girardeau, Missouri
09.2018 - Current
- Assist customers with basic inquiring of new tv and internet services
- Help present new products for customers to promote new sales
- Take part in associate role plays and weekly training sessions
- Show ability to positively handle being told no
- Achieve sales quotas for new services and products
- Maintain an upbeat and positive attitude in every situation and effectively offer products based on the customers needs
- Maintain the ability to multitask and have knowledge of competitors products and services as well
- Show the ability comfortably interact with strangers and be able to start a conversation naturally
- Also, you should know how to deal with upset customers and be able to handle the situation
- Sales are the primary focus of this position, also you should be confident with new technology
- Quickly assess the customers' need and help them with their requests.
Manager Trainee
Hibbet Sports
Sikeston, MO
03.2024 - 09.2024
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
Store Manager Trainee
Hibbett Sports
07.2013 - 09.2019
- It was my responsibility as the assistant to consult with the Store Manager regarding overall store operations and administrative duties
- This includes determining the methods necessary to accomplish the store's goals
- I assumes supervisor control of the store in the Store Manager's absence
- Consistently involved in making suggestions and doing whatever is possible to please the customer so they can be completely satisfied with their merchandise and overall experience with each interaction
- Built loyal clientele through friendly interactions and consistent appreciation
- As a member of management it is my job to do what I can to locate items from any company around the US if the customer really wanted/needed it also
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Youth Specialist
New Madrid Bend Youth Center
05.2016 - 09.2018
- As a Youth Specialist will have the opportunity to be part of a nationally recognized treatment program
- Assisting youth in building and developing life skills to enable them to become productive, responsible community members; conducting programs to teach youth about the value of teamwork; assessing and encouraging clients in their application of learned skills during scheduled activities teaching clients the appropriate manner in which to deal with personal issues and referring certain issues to the peer group for resolution; and monitoring the youth and serving as a mentor
- A Youth Specialist has responsibility for the safety, personal conduct, care and therapy of the clients in the Division of Youth Services' care.
Education
Bachelor's Degree - Exercise Science
Southeast Missouri State University
05.2016
Skills
Mathematics skills
Documentation Management
Exceptional communication
Customer service expertise
Excellent Phone Demeanor
Customer service background
Sales experience
Timeline
Enrollment Specialist
Thriveworks Counseling And Coaching
06.2024 - Current
Manager Trainee
Hibbet Sports
03.2024 - 09.2024
Sales Representative
AT&T Call Center
09.2018 - Current
Youth Specialist
New Madrid Bend Youth Center
05.2016 - 09.2018
Store Manager Trainee
Hibbett Sports
07.2013 - 09.2019
Bachelor's Degree - Exercise Science
Southeast Missouri State University