Freddy Duartes
Kenner,LA
Summary
Diligent College Student focused on Computer Science and dedication to prompt project completion and continual adaptation. Vast experience in costumer service and Team-oriented collaboration with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Little Tokyo Restaurant
Metairie , LA
2023.02 - Current
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Managed accounts payable, accounts receivable and payroll.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted staff by serving food and beverages or bussing tables.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Togo Server
Little Tokyo Restaurant
Metairie , LA
2021.08 - Current
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Greeted customers and provided menus.
- Responded promptly to customer inquiries via phone or email in a courteous manner.
- Regularly monitored inventory levels of restaurant supplies needed for daily operations.
- Assisted guests with selecting food items based on dietary needs or preferences.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
- Delivered orders to customers in an efficient manner with a friendly attitude.
- Packaged and bagged cooked food and prepared items.
- Communicated effectively between the kitchen staff and customers regarding order status.
- Resolved customer complaints by executing swift solutions and escalated [Type] issues to [Job title] for remediation.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Restaurant Server
Little Tokyo Restaurant
Metairie , LA
2020.07 - Current
- Trained new employees to perform duties.
- Calculated charges, issued table checks and collected payments from customers.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Adhered to established sanitation standards at all times while serving food or drinks.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
House Cleaning
yesi's house cleeaning services
Metairie , LA
2018.08 - 2024.05
Education
High School Diploma -
Grace King High School
Metairie, LA2021-05
Bachelor of Science - Computer Science
University of New Orleans
New Orleans, LASkills
- Restaurant Operations Management
- Schedule Coordination
- Recruitment
- Customer Engagement
- Customer-Oriented
- Bilingual (English & Spanish)
- Strong communication
- Adaptability
- Fast-Learner
- Teamwork
- Basic knowledge of High level programming languages (Java, c++)
Languages
Spanish
Professional
English
Professional
French
Limited
References
References available upon request.
Timeline
Restaurant Manager
Little Tokyo Restaurant
2023.02 - Current
Togo Server
Little Tokyo Restaurant
2021.08 - Current
Restaurant Server
Little Tokyo Restaurant
2020.07 - Current
House Cleaning
yesi's house cleeaning services
2018.08 - 2024.05
High School Diploma -
Grace King High School
Bachelor of Science - Computer Science
University of New Orleans
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