Freddy Mora
Summary
Versatile Server/Busser with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments.
Overview
4
4
years of professional experience
Work History
Bartender
Mamajuana Cafe Huntington
10.2023 - Current
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Mamajuana Cafe Queens
11.2019 - 02.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied comprehensive knowledge of wine and beer to increase daily beverage sales.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Barback
Ayza Wine And Chocolate Bar
06.2022 - 03.2023
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
Server
La Grande Boucherie
10.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Pan American International High School
Elmhurst, NY07.2020
Skills
- Menu Memorization and Presentation
- Specials Promotion and Upselling
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Customer Service
- Food Safety Measures
- Conversant in Spanish
Timeline
Bartender
Mamajuana Cafe Huntington
10.2023 - Current
Server
La Grande Boucherie
10.2022 - 02.2023
Barback
Ayza Wine And Chocolate Bar
06.2022 - 03.2023
Server
Mamajuana Cafe Queens
11.2019 - 02.2024
High School Diploma -
Pan American International High School
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