Summary
Overview
Work History
Education
Skills
Travelling
Languages
Timeline
Generic

Freddy Nababan

Manhattan,NY

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

8
8
years of professional experience

Work History

Waiter

Wau Restaurant
09.2021 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Food Runner

Laut Restaurant
05.2021 - 08.2021
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.

Clerk

Cosmax
06.2020 - 12.2020
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Created reports and developed improvements and enhancements to automate records and file systems.

Finance Staff

PT AIG Insurance Indonesia
11.2014 - 06.2016
  • Furnished requested financial data and reports to auditors, regulators and investors and prepared analysis to support risk management.
  • Performed data validation, produced financial reporting and managed projects and related tasks to reduce costs and increase revenue.
  • Operated computers programmed with accounting software to record, store and analyze information.

Teller

Bank Negara Indonesia
06.2011 - 08.2013
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

Radio Host

KISS FM Medan Indonesia
09.2005 - 05.2007
  • Found, researched, fact-checked and wrote scripts for relevant topics in local news.
  • Answered booth call line and took song suggestions or comments from listeners.
  • Announced ads, song switches and breaking news segments for radio broadcasts.
  • Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.

Education

Bachelor of Arts - Financial Management

STIE Pelita Bangsa
Medan, Indonesia
07.2012

Skills

  • Billing and Payment Processing
  • Transactions and Cash Handling
  • Safe Food Handling
  • Microsoft Office
  • Interactive Management
  • Guest Relations
  • Rapid 10-Key Data Entry

Travelling

I have been traveling to 30 countries and still counting and mostly I do it solo.

Languages

English
Full Professional
Indonesian
Native or Bilingual
Japanese
Limited Working

Timeline

Waiter

Wau Restaurant
09.2021 - Current

Food Runner

Laut Restaurant
05.2021 - 08.2021

Clerk

Cosmax
06.2020 - 12.2020

Finance Staff

PT AIG Insurance Indonesia
11.2014 - 06.2016

Teller

Bank Negara Indonesia
06.2011 - 08.2013

Radio Host

KISS FM Medan Indonesia
09.2005 - 05.2007

Bachelor of Arts - Financial Management

STIE Pelita Bangsa

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Freddy Nababan