Frederick Fleming
Daleville,AL
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude, while being a detail-oriented team player with strong organizational skills. Experienced supervisor leading team members on-time job completion, assigned tasks, trained employees, provided feedback, mediated interpersonal conflicts and implemented company procedures. Committed to maintaining professional relationships to increase profitability and drive business results by use of excellent communication and listening skills.
Overview
9
9
years of professional experience
Work History
Flooring Sales Specialist
Home Depot
04.2022 - 12.2023
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
- Implemented comprehensive employee training programs that improved staff knowledge of products, sales techniques, and customer service skills which resulted in higher overall performance levels.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Coordinated logistics for delivery and installation of flooring materials, ensuring smooth process from start to finish.
Claims Processor Specialist
Catastrophe Management Solutions
06.2019 - 03.2022
- Prepared clear and concise reports for management review, showcasing insights into trends within the industry or department performance metrics.
- Streamlined communication channels between departments for more efficient handling of claim-related inquiries from both customers and colleagues alike.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Improved departmental organization through the implementation of an effective filing system for claim documents.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Delivery Coordinator
Lowes Home Improvement
06.2018 - 10.2018
- Ensure compliance with all transportation regulations, maintaining updated knowledge of industry standards and best practices.
- Oversaw vehicle maintenance schedules, ensuring all vehicles were properly maintained and serviced as needed for reliable operation.
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Retail Customer Service Associate
Lowes Home Improvement
08.2017 - 06.2018
- Assist customers with personal needs such as lumber, materials for projects, and even special ordering certain products.
- Keep a record of sales and service activities and prepared daily reports for management review and analysis.
- Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
- Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
Supervisor
Enterprise Parks And Recreation Department
03.2017 - 08.2017
- Addressed internal and park-related issues each day and affected strategic resolutions.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Sports Scorekeeper
Enterprise Parks and Recreation Department
03.2015 - 03.2017
- Boosted reliability of official records through thorough cross-checking processes conducted after each game''s conclusion, ensuring no discrepancies were overlooked before submission to league authorities.
- Reduced errors in scoring records through meticulous attention to detail when documenting game statistics.
- Contributed to positive sporting environments by maintaining open lines of communication with players, coaches, and officials regarding scorekeeping matters.
- Assisted in organization of tournaments and playoff schedules, providing accurate standings based on collected data throughout seasons.
- Facilitated seamless transitions between games by preparing all necessary materials and equipment for scorekeeping prior to each event.
- Maintained up-to-date knowledge of sport-specific rules and regulations, ensuring proper application during the course of scorekeeping duties.
Education
No Degree (Some College) - Computer Engineering
Enterprise State Community College
Enterprise, AL05.2026
High School Degree -
Enterprise High School
Enterprise, AL05.2015
Skills
- Managing Excel Worksheets & Workbooks
- Data Analysis
- Payroll Deductions
- Staff Management
- Microsoft Office
- Customer Service
- Analytical Thinking
- Order Management
- Flooring Installation Expertise
Timeline
Flooring Sales Specialist
Home Depot
04.2022 - 12.2023
Claims Processor Specialist
Catastrophe Management Solutions
06.2019 - 03.2022
Delivery Coordinator
Lowes Home Improvement
06.2018 - 10.2018
Retail Customer Service Associate
Lowes Home Improvement
08.2017 - 06.2018
Supervisor
Enterprise Parks And Recreation Department
03.2017 - 08.2017
Sports Scorekeeper
Enterprise Parks and Recreation Department
03.2015 - 03.2017
No Degree (Some College) - Computer Engineering
Enterprise State Community College
High School Degree -
Enterprise High School
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