Fredricka Brown
Gonzales
Summary
Efficient, Highly Motivated Grocery Manager, proudly offering many years' of experience. Creating great places to work and improving employee morale by effectively resolving conflicts and promoting active listening and communication skills. A determined professional known for managing supply levels and large restocking orders. Offering extraordinary problem solving skills and customer service . Very reliable and attentive , easily adaptive , and ready to take on any task .
Overview
9
9
years of professional experience
Work History
Online Grocery Manager
Walmart
Central
08.2024 - Current
- Participated in weekly store meetings to discuss sales goals and strategies.
- Assisted in training new employees on store procedures and policies.
- Checked expiration dates on products regularly to ensure freshness.
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
- Monitored team operations and workflow during busy periods, making adjustments to improve pace.
- Identified areas of improvement and implemented necessary changes.
- Facilitated regular meetings to discuss progress, challenges, and solutions.
- Responded to and resolved employee relations issues expressed by team members.
- Conducted performance evaluations for team members.
- Set clear expectations for team members regarding their responsibilities.
- Implemented strategies to improve overall team efficiency.
Online Grocery Associate
Walmart
Prairieville
07.2023 - 08.2024
- Selected, bagged and staged grocery orders for guests.
- Advised customers on suitable substitutes for dated, discontinued or unavailable products.
- Processed returns and exchanges for unwanted items, adhering to store policies.
- Organized items in storage areas, arranging similar items together for easy access.
- Collaborated with team to complete daily tasks and enhance service delivery.
- Swept, cleaned and straightened store when business was light.
Asset Protection Associate
Walmart
Pearland
12.2021 - 07.2023
- Conducted and participated in investigations of alleged credit card and check fraud.
- Apprehended and detained shoplifters according to law and company directives.
- Collaborated with inventory control personnel to review and resolve inventory discrepancies.
- Maintained electronic case log and suspicious incident reports.
- Maintained updated knowledge of company policies and procedures related to loss prevention.
- Conducted investigations into theft or property damage allegations.
- Identified, surveilled and questioned shoplifters within limits of store policies.
- Observed high-target theft areas with CCTV and covert monitoring strategies.
- Conducted in-depth investigations into identified and suspected cases of theft.
Asset Protection Manager
Walmart
Donaldsonville
04.2020 - 09.2021
- Controlled loss by administering and improving loss prevention systems.
- Improved inventory controls with optimized, forward-thinking strategies, and lock up devices keeping losses and costs low.
- Lead investigations and supported criminal prosecution, monitoring premises and collecting evidence of activities.
- Addressed employee theft and policy violations with internal investigations.
- Helped all locations in the store reduce losses by advising on proactive strategies.
- Implemented loss prevention strategies store-wide with effective training programs.
- Assisted customers with sales and service needs.
- Protected company and customer data by following information policies.
- Served customers by going above and beyond to offer exceptional support for needs.
- Completed accurate work tasks by carefully reviewing every order.
- Developed solid relationships with staff, customers, and vendors.
- Monitored the store through Surveillance.
- Walked and observed the store 50% throughout my shift.
Cashier
Walmart
Donaldsonville
09.2019 - 04.2020
- Balanced cash drawer at beginning and end of each shift.
- Assisted with price mark-downs and merchandise changes on shelves 50% of my down time.
- Maintained clean, organized, and well-stocked checkout areas.
- Engaged with customers while completing cash register transactions.
- Stocked store shelves and end-caps with merchandise during down times.
- Worked with customer service leaders and managers 100% to meet customer needs.
- Enhanced shopping experiences, directing or escorting to product locations on sales floor.
- Rang up customer items 75% better than others quickly and accurately using POS system.
- Kept customers happy by quickly processing payments and bagging purchases, also received good feedback from customers and managers.
- Covered multiple store areas by cross-training in different roles.
Cashier
Popeyes
Donaldsonville
08.2016 - 09.2019
- Maintained clean and organized checkout areas for better service.
- Handled cash, credit, and gift card transactions accurately.
- Trained new cashiers on register operations and customer service standards.
- Stocked shelves and ensured product were always available.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
Assumption High School
Napoleonville, LASome College (No Degree) - Business
Sofia Foundations
OnlineSkills
- Merchandising
- Consultative sales
- Written communication
- Planning
- Scheduling
- Time management
- Critical thinking
- Multitasking
- Leader
- Reliable
- Top performer
- Team Worker
- Team building
- Employee training
- Customer service
- Inventory Management
- Safety Practices
- Attention To Detail
Languages
English, Native
Timeline
Online Grocery Manager
Walmart
08.2024 - Current
Online Grocery Associate
Walmart
07.2023 - 08.2024
Asset Protection Associate
Walmart
12.2021 - 07.2023
Asset Protection Manager
Walmart
04.2020 - 09.2021
Cashier
Walmart
09.2019 - 04.2020
Cashier
Popeyes
08.2016 - 09.2019
High School Diploma -
Assumption High School
Some College (No Degree) - Business
Sofia Foundations