Proven track record in efficiently managing ramp operations at Swissport USA, demonstrating expertise in weight/balance loading and marshaling aircraft. Skilled in fostering safety compliance and enhancing operational workflows. Excels in customer service, ensuring seamless transactions and effective problem-solving. Achieved significant improvements in cargo handling efficiency and safety protocol adherence.
•Baggage Handling: Load and unload passenger luggage, cargo, and freight onto aircraft in a timely and organized manner.
• Aircraft: Direct aircraft on the ground, guiding pilots during taxiing, takeoff, and landing to ensure safe positioning of the aircraft.
•Ramp Safety: Follow safety protocols to maintain a safe work environment for ground crew, passengers, and pilots.
•Transaction Processing: Accurately process cash, credit, debit, and digital payments through the point-of-sale (POS) system.
•Customer Service: Greet customers, answer questions, and provide assistance with product inquiries and returns.
•Cash Handling: Count money in the register at the beginning and end of each shift to ensure balances are accurate.
•Stocking Shelves: Refill shelves, bins, and displays with products as needed, ensuring proper placement and presentation.
•Inventory Management: Receive shipments, unpack products, and organize them in storage areas or on the sales floor.
•Product Rotation: Ensure items are rotated based on the “first-in, first-out” (FIFO) method, keeping perishable goods fresh and minimizing waste.
•Operation of Machinery: Operate machines to produce parts or products, ensuring they meet the required quality standards.
•Quality Control: Inspect products during and after production to ensure they meet specifications, performing necessary adjustments as needed.
•Troubleshooting: Diagnose and resolve minor mechanical issues with machines, escalating more complex problems to maintenance staff or supervisors.
•Safety Compliance: Follow all safety guidelines, including wearing appropriate protective gear, and ensure that machines are operated safely.
Weight/balance loading