Fredy Santillan

• Ensure HIPAA compliance and client confidentiality.

• Properly complete and submit Request for Payment forms for department purchases and related vendors.

• Train volunteers and interns on procedures and internal applications.

• Used ticketing systems to manage and process support actions and requests.

• Prepare and submit monthly program reports and statistics as required.

• Schedule appointments and maintain calendars.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinate staff and meetings.
• Collect and distribute mail.
• Prepare communications such as memos, emails, invoices, and reports.
• Communicated effectively with clients to establish scope and requirements of translation.