FreeOna Stubbs
Warren
Summary
Detail-oriented coordinator with strong organizational and communication skills. Experienced in managing client interactions and developing training resources to enhance team performance and service delivery.
Overview
7
7
years of professional experience
Work History
Program Coordinator
Consumer Support Services
Niles
02.2025 - Current
- Coordinated scheduling for support services and client appointments.
- Assisted in developing program materials and resources for staff training.
- Facilitated communication between clients and service providers effectively.
- Organized community outreach events to promote available services.
- Maintained accurate records of client interactions and service delivery.
- Implemented feedback mechanisms to improve client satisfaction with services.
- Supported data collection efforts for program evaluation and reporting purposes.
- Collaborated with team members to enhance service delivery processes and efficiency.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Developed and implemented program activities according to established goals and objectives.
- Delegated tasks to staff and volunteers during organized events.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Prepared periodic reports, financial statements and records on program activities for management.
Case Management Coordinator
Steward Trumbull Memorial Hospital
Warren
08.2022 - 01.2025
- Coordinated patient care plans with multidisciplinary teams for effective service delivery.
- Managed patient referrals and follow-ups to ensure continuity of care.
- Facilitated communication between patients and healthcare providers for timely support.
- Monitored case progress and documented updates in electronic health records systems.
- Organized resources and services to meet patients' diverse needs efficiently.
- Assisted in developing discharge plans to promote smooth transitions home or to facilities.
- Assisted with crisis intervention when needed.
- Supported staff training on case management protocols and best practices for quality care.
- Created and implemented case management programs after analyzing quantitative data about patient intake and discharge.
- Interpreted regulations and policies to establish compliance with operational requirements.
Human Resources Coordinator
Moonlight Home Healthcare
Austintown
05.2019 - 07.2022
- Managed employee onboarding and orientation processes for new hires.
- Coordinated benefits administration and employee enrollment to ensure compliance and employee satisfaction.
- Maintained accurate employee records in HR information systems.
- Assisted with recruitment by screening resumes and scheduling interviews to identify qualified candidates.
- Developed and implemented training programs to enhance staff skills and support organizational goals.
- Supported performance management processes and documentation requirements.
- Conducted exit interviews to gather feedback from departing employees.
- Updated employee records in HR database system.
- Handled confidential information with discretion and sensitivity.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Advised managers on disciplinary actions.
Education
Associate of Science - Human Resource Management
Eastern Gateway Community College
Steubenville, OH05-2021
Associate of Applied Science - Medical Assisting
ETI Technical College
Niles, OH01-2018
High School Diploma -
Warren G. Harding Highschool
Warren,OH05-2012
Skills
- Program management
- Client coordination
- Performance evaluation
- Employee onboarding
- Problem solving
- Training development
- Record keeping
- Facility management
- Project coordination
- Human resources
- Time management
- Performance management
- Quality assurance
- Crisis management
Timeline
Program Coordinator
Consumer Support Services
02.2025 - Current
Case Management Coordinator
Steward Trumbull Memorial Hospital
08.2022 - 01.2025
Human Resources Coordinator
Moonlight Home Healthcare
05.2019 - 07.2022
Associate of Science - Human Resource Management
Eastern Gateway Community College
Associate of Applied Science - Medical Assisting
ETI Technical College
High School Diploma -
Warren G. Harding Highschool