Frehiwet Zemenuu
Las Vegas,NV
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Rideshare Driver
Uber Rideshare
Las Vegas, NV
12.2021 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Host
New York New York Casino
Las Vegas, NV
05.2020 - 05.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
Zara Clothing Store
Las Vegas, NV
05.2017 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of General Studies -
College of Southern Nevada
Las Vegas, NV03.2021
Skills
- Excellent Guest Service
- Patience and understanding
- Time Management
- Professional Appearance
- Guest Seating
- Active Listening
Languages
English
Native or Bilingual
Amharic
Native or Bilingual
Timeline
Rideshare Driver
Uber Rideshare
12.2021 - Current
Host
New York New York Casino
05.2020 - 05.2021
Sales Associate
Zara Clothing Store
05.2017 - 05.2020
Associate Of General Studies -
College of Southern Nevada