Summary
Overview
Work History
Education
Skills
Timeline
Frenchell Johnson

Frenchell Johnson

Humble,TX

Summary

Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

Overview

25
25
years of professional experience

Work History

Passenger Service Agent

Luxury Service Associate
06.2017 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Established and cultivated relationships with travel partners, providing clients with smooth processes.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.

Patient Care Technician

Memorial Hermann Northeast
05.2014 - 12.2017
  • I tend to all ill and injured individuals under the supervision of doctors, nurses and medical professionals.
  • My duties include taking vital signs, collecting specimens, performing catheterization and assisting patients with eating, personal hygiene and grooming.
  • Conduct hourly patient rounds and meet with patient’s family members when required.
  • I manage and dispose of medical waste, regular trash, and recycling, following proper protocols to prevent contamination and maintain safety.

Alliance Health Sciences/ Humble Kingwood Surgery Center
04.2013 - 05.2014
  • Prepare and send out various lab tests to Alliance Medical Laboratories
  • Collected, organized and entered patient data into computer adhering to HIPAA standards
  • Handles biohazard body fluids such as serum, plasma, and the interior of a hollow organ or cavity of the body.

Medical Assistant

Northeast Family Urgent Care
05.2012 - 04.2013
  • Room patients, gather vital signs, record medical history/symptoms/reason for visit for physician
  • As directed by physician: administer medications, refill prescriptions
  • Performed phlebotomy finger sticks; blood collection, specimen collection and injections
  • Also handled venipuncture, electrocardiogram, urine analysis, blood testing, centrifuging / autoclaving

Billing & Coding / Customer Relations

Benchmark Logistics Oil Co.
07.2006 - 04.2013
  • Calculated, prepared, and issued bills, invoice and account statements according to established procedures using Quick Books.
  • Collaborated with [teams, departments, clients] to ensure the delivery of efficient, high-quality service.

Customer Service/ Billing & Coding Clerk

Texas Taxi
03.2002 - 06.2006
  • Worked closely with Medicaid clients to answer any questions of there

Flight Attendant

Express Jet Airlines
03.2000 - 08.2005
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Pharmacy Tech

Walgreen's
07.2003 - 11.2004
  • Provided friendly customer service at prescription drop-off and pick-up counters.
  • Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
  • Followed state and federal record keeping guidelines for legend drugs and controlled substances.

Education

Texas School of Business, Houston, TX

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Sandford Brown, Houston, TX
03.2014

RN-Program

Lonestar
06.2025

High School Diploma -

M.B SMILEY HIGH SCHOOL, Houston, TX
06-1994

Skills

  • Passenger assistance
  • Customer service management
  • Baggage handling
  • Strong organization

Timeline

Passenger Service Agent - Luxury Service Associate
06.2017 - 12.2024
Patient Care Technician - Memorial Hermann Northeast
05.2014 - 12.2017
- Alliance Health Sciences/ Humble Kingwood Surgery Center
04.2013 - 05.2014
Medical Assistant - Northeast Family Urgent Care
05.2012 - 04.2013
Billing & Coding / Customer Relations - Benchmark Logistics Oil Co.
07.2006 - 04.2013
Pharmacy Tech - Walgreen's
07.2003 - 11.2004
Customer Service/ Billing & Coding Clerk - Texas Taxi
03.2002 - 06.2006
Flight Attendant - Express Jet Airlines
03.2000 - 08.2005
Sandford Brown - ,
Lonestar - , RN-Program
Texas School of Business - ,
M.B SMILEY HIGH SCHOOL - High School Diploma,

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