Frenesi Madick
Summa Health System
New Franklin
3
years of professional experience
I am an accuracy-oriented Patient Access Liaison bringing strong customer service, precise record handling, and calm communication in fast-paced settings. I consistently present 98% to 100% accuracy in insurance eligibility, plan allocation, and the collection of proper documentation to support reliable patient intake, billing, and registration workflows. I build patient relations by being a kind, compassionate, and inclusive registrar. I also provide clear procedure support and training to new staff, helping maintain consistent service during busy periods.
Work History
Patient Access Liaison
1 Year 1 Month- Facilitated patient registration processes, ensuring accurate data entry and compliance with health information standards.
- Coordinated insurance verification procedures, streamlining patient access and reducing wait times for services.
- Assisted patients in understanding financial responsibilities, enhancing transparency and satisfaction during admissions.
- Monitored performance and identified areas for improvement, contributing to increased operational effectiveness in patient access functions.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
Cash Office Representative
1 Year 11 Months- Facilitated patient registration processes, ensuring accurate data entry and compliance with health information standards.
- Coordinated insurance verification procedures, streamlining patient access and reducing wait times for services.
- Assisted patients in understanding financial responsibilities, enhancing transparency and satisfaction during admissions.
- Monitored performance and identified areas for improvement, contributing to increased operational effectiveness in patient access functions.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
Education
High School Diploma
- Completed AP Course in English
- Completed AP Course in Communications
- Completed 3 Years of Spanish Language Class
Skills
Time Management
Cash Handling
Balancing and Reconciliation
Problem Resolution
Customer Service
Personable Communication
Audit preparation
Timeline
Patient Access Liaison
Summa Health System
07.2025 - CurrentRead More
Cash Office Representative
Buehler's Fresh Foods
08.2023 - 07.2025Read More
Manchester High School
High School Diploma
Read More