Frida Rosiles
San Antonio
Summary
Accomplished leader with a proven track record in team management and supply chain coordination. Successfully reached financial objectives and streamlined operations, providing exceptional support to customers.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Aqua Tots Swim School
10.2025 - Current
- Processed weekly payroll using Paycor software, ensuring accuracy and efficiency in employee compensation.
- Ensured timely processing of payments for diverse clients to uphold financial commitments.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Executed bookkeeping tasks, including expense entries in QuickBooks, to ensure accurate financial records.
- Maintained optimal inventory levels by restocking and ordering from approved vendors.
General Manager
Aqua Tots Swim School
01.2025 - 09.2025
- Recruited, trained, and coached instructors and guest service staff to enhance service quality and maintain company standards.
- Oversaw daily operations, including staff scheduling, payroll management, and facility maintenance, ensuring smooth operational flow.
- Achieved monthly and annual budgetary goals while managing lead tracking and driving enrollment for swim lessons.
- Managed expenses, labor hours, and operational costs to improve financial performance and align with budgetary goals.
- Represented school as primary contact, ensuring exceptional customer service and resolving escalated concerns.
Office Manager
Aqua Tots Swim School
08.2024 - 12.2024
- Managed daily school operations, coordinating class scheduling and registration to meet lesson sales goals.
- Coordinated staff scheduling, supporting recruitment and onboarding processes for new hires.
- Led front desk team, training and coaching members to consistently uphold Aqua-Tots core values.
- Greeted families and resolved customer service issues, fostering a welcoming and safe environment.
- Ensured cleanliness standards in front office and pool areas through facility maintenance assistance.
Account Specialist II
J.P. Morgan Chase
10.2023 - 07.2024
- Resolved complex billing disputes, chargebacks, and payment adjustments under tight deadlines, ensuring customer satisfaction.
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Resolved inquiries regarding credit cards and merchant services through inbound calls, emails, and chats.
- Navigated multiple computer systems to efficiently retrieve information and update accounts, enhancing service delivery.
- Maintained compliance with all regulatory banking standards and departmental policies.
Material Management Analyst
The Boeing Compay
02.2022 - 08.2022
- Optimized inventory levels through strategic planning and disposal of excess stock.
- Applied supply chain management methodologies to improve global coordination and supplier relations.
- Analyzed and implemented best practices to enhance supply chain performance, improving coordination across teams.
- Prepared and presented performance measurements to ensure regulatory compliance, facilitating informed decision-making.
- Developed and managed product schedules, ensuring accuracy of bills of materials to support timely production.
Material Coordinator
The Boeing Company
10.2021 - 01.2022
- Tracked and managed inventory accuracy of parts, tools, and equipment using SAP and GOLDesp systems.
- Coordinated with manufacturing engineering and supply chain teams to expedite parts and reduce production delays.
- Ordered, received, unpacked, and verified parts and tools for compliance with specifications and quality standards, ensuring readiness for production.
- Issued parts to mechanics, monitored shop supplies, and managed toolroom inventory to maintain operational efficiency.
- Investigated inventory shortages, damages, or discrepancies to support maintenance operations and minimize downtime.
Unit Supply Specialist
US Army
03.2017 - 08.2020
- Maintained accurate records and inventories for unit supplies, weapons, and ammunition, ensuring accountability and readiness.
- Received, inspected, loaded, unloaded, stored, issued, and delivered organizational supplies.
- Operated Global Combat Support System-Army (GCSS-Army) to manage digital records of property and equipment.
- Scheduled and conducted preventive maintenance on weapons, inspecting storage areas for security compliance.
- Prepared and filed supply-related documentation and records, supporting efficient supply chain operations.
Education
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At San Antonio
08-2017
Skills
- Payroll administration
- Bookkeeping
- Customer relationship management
- Inventory management
- Cash handling
- Staff training
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Aqua Tots Swim School
10.2025 - Current
General Manager
Aqua Tots Swim School
01.2025 - 09.2025
Office Manager
Aqua Tots Swim School
08.2024 - 12.2024
Account Specialist II
J.P. Morgan Chase
10.2023 - 07.2024
Material Management Analyst
The Boeing Compay
02.2022 - 08.2022
Material Coordinator
The Boeing Company
10.2021 - 01.2022
Unit Supply Specialist
US Army
03.2017 - 08.2020
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At San Antonio