FRITZNAIDER CHARLIEN
Pine Hills,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Cashier/Customer Service Cashier
Beautylicious
U.S Virgin Islands
12.2021 - 01.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
Cashier
Moe's Market Waterfront
U.S Virgin Islands
01.2023 - 07.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
Online Personal Shopper
Walmart
Orlando, FL
09.2023 - Current
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Provided detailed product information to customers.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Completed pickup and shopping orders for customers within local area.
- Suggested comparable products to replace out-of-stock items.
- Scanned items when pulling from shelves to update system stock information.
Education
Bachelor of Science - Biology
Valencia College
Orlando, FL06.2026
Skills
- Cash Register Operation
- Product Recommendations
- Customer Assistance
- Returns processing
- Payment Processing
- Cash Handling
- Staff Training
- Proficient in [Software]
- Customer service excellence
- Retail Merchandising
- Written and verbal communication
Languages
English
Full Professional
French
Limited
Creole
Native/ Bilingual
Timeline
Online Personal Shopper
Walmart
09.2023 - Current
Cashier
Moe's Market Waterfront
01.2023 - 07.2023
Cashier/Customer Service Cashier
Beautylicious
12.2021 - 01.2023
Bachelor of Science - Biology
Valencia College
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