FURJAD HASHMI
Princeton
Summary
Customer service-oriented professional with a strong passion for delivering exceptional experiences. Skilled in problem-solving and dedicated to meeting customer needs. Experienced in providing support and resolving concerns to drive customer satisfaction. Eager to make a valuable contribution to Autozone's team and to providing an innovative and customer-centric experience.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Sales Associate
AUTOZONE
02.2022 - 07.2023
- Interacted with over 50 customers to identify business needs and requirements, ensuring customer satisfaction
- Addressed and resolved technical, financial, and operational concerns by collaborating with team members and directors
- Demonstrated strong product knowledge and effectively recommended and explained details, resulting in 12% increased sales
- Assisted customers with appointment scheduling, special orders, and merchandise pick-up, providing seamless experience
- Responded to customer requests and concerns through various channels, ensuring retention and driving sales.
Sales Associate
KOHLS
09.2021 - 01.2022
- Greeted customers and provided assistance with product questions, selections, and purchases
- Completed sales transactions accurately and efficiently, including applying discounts and processing refunds
- Maintained a clean sales floor, ensuring a pleasant shopping environment
- Utilized strong interpersonal communication skills to convey information effectively
- Answered customer inquiries, addressed concerns, and resolved issues promptly.
Education
Associate of Science - Mechanical Engineering
Suffolk Community College
01.2023 - Current
Skills
Product Sales
Customer Service
Sales Development
Problem-solving skills
Reliable and punctual
Timeline
Associate of Science - Mechanical Engineering
Suffolk Community College
01.2023 - Current
Sales Associate
AUTOZONE
02.2022 - 07.2023
Sales Associate
KOHLS
09.2021 - 01.2022
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