Gabreil Robinson
Macon,GA
Summary
I am a dedicated customer service specialist, providing support to prioritize efficiency in a fast-paced work environment. I am adaptable, as I have a talent for adjusting to new environments. I have successfully worked as part of a team to reach personal and business goals for many years. I am known for successfully handling escalated customer support issues effectively and professionally.
Overview
9
9
years of professional experience
Work History
Leasing Manager
The RMR Group
Johns Creek, Georgia
05.2023 - 11.2024
- Managed tenant lease agreements and ensured compliance with company policies.
- Coordinated property marketing strategies to attract prospective tenants and optimize occupancy.
- Oversaw tenant move-in and move-out processes, ensuring smooth transitions for residents.
- Developed positive relationships with tenants to enhance satisfaction and retention rates.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
Bartender
Country Club Of The South
Johns Creek, Georgia
03.2022 - 05.2023
- Prepared and served a variety of cocktails and beverages for club members.
- Maintained cleanliness and organization of bar area during operating hours.
- Assisted in managing inventory and restocking supplies as needed.
- Provided exceptional customer service to enhance member experience.
- Monitored guest consumption to ensure responsible alcohol service at all times.
- Handled cash transactions and processed payments accurately at the bar register.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
Apartment Leasing Consultant
Temporary Apartment Management
Suwanee, Georgia
04.2020 - 02.2022
- Assisted prospective tenants with apartment tours and rental applications.
- Responded to tenant inquiries and resolved maintenance requests promptly.
- Processed applications for prospective tenants and conducted background checks.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Processed incoming and outgoing mail for efficient communication.
- Assisted in scheduling appointments and coordinating meetings for staff.
- Managed daily correspondence and maintained organized filing systems.
- Provided customer service by answering inquiries and directing calls appropriately.
Restaurant Manager
Benihana
Buckhead, Georgia
11.2018 - 03.2020
- Inspected dining and serving areas for cleanliness, and proper setup.
- Assisted with kitchen preparation during peak times, as needed.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Inspected the dining room area regularly for cleanliness and adherence to safety standards.
- Resolved conflicts among employees in an effective manner.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate the restaurant operations.
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
- Oversaw inventory and ordered ingredients to restock freezers, fridges, and pantry.
Banquet Bartender
Glorious Events Catering
Atlanta, Georgia
10.2015 - 01.2019
- Mixed cocktails and beverages for various events and guest preferences.
- Set up and maintained bar stations with necessary supplies and equipment.
- Provided exceptional customer service to enhance guest experiences during events.
- Coordinated with event planners to meet specific drink requests and themes.
- Followed health and safety regulations to maintain a clean work environment.
- Prepared specialty drinks to support servers.
- Maintained a professional appearance at all times while adhering to company policies regarding uniforms.
- Poured wine, beer, and cocktails for patrons.
- Monitored patron alcohol consumption to encourage safety.
Sever
IHOP
Snellville, Georgia
01.2018 - 07.2018
- Took customer orders and accurately entered them into the system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and tables.
- Handled cash transactions and processed payments efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Mixologist - Mixology
Atlanta Professional Bartending School
Atlanta, GA07-2015
Skills
- Customer service
- Customer relationship management
- Inventory management
- Payment processing
- Beverage preparation
- Time management
- Team leadership
- Effective communication
- Scheduling appointments
Affiliations
- Reading
- Journaling
- Content Creation
Timeline
Leasing Manager
The RMR Group
05.2023 - 11.2024
Bartender
Country Club Of The South
03.2022 - 05.2023
Apartment Leasing Consultant
Temporary Apartment Management
04.2020 - 02.2022
Restaurant Manager
Benihana
11.2018 - 03.2020
Sever
IHOP
01.2018 - 07.2018
Banquet Bartender
Glorious Events Catering
10.2015 - 01.2019
Mixologist - Mixology
Atlanta Professional Bartending School